International Voice Process-Ahmedabad Job Description Template
The International Voice Process team member in Ahmedabad will be responsible for handling inbound and outbound calls with a global clientele. This role requires excellent communication skills, a customer-first attitude, and the ability to handle a high volume of interactions efficiently.
Responsibilities
- Handle inbound and outbound international calls
- Respond to customer inquiries and provide resolution
- Document and manage customer interactions
- Meet performance targets and KPIs
- Collaborate with team members and other departments
- Maintain up-to-date knowledge of company products and services
- Ensure customer satisfaction through professional and courteous communication
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred
- Proven experience in customer service or a similar role
- Excellent verbal and written communication skills in English
- Ability to work flexible hours, including nights and weekends
- Strong problem-solving skills and attention to detail
- Basic computer skills and a good understanding of CRM software
- Ability to remain calm under pressure
Skills
- Communication
- Customer Service
- Problem Solving
- Time Management
- CRM Software
- Multitasking
- Conflict Resolution
- Typing and Data Entry
Frequently Asked Questions
An International Voice Process Executive in Ahmedabad manages inbound and outbound calls for global clients. This role involves providing customer support, technical assistance, or sales services over the phone. The executive ensures excellent communication, problem-solving, and customer service skills to address diverse client issues efficiently.
To become an International Voice Process Executive in Ahmedabad, a candidate typically needs a bachelor's degree and good communication skills in English. Prior experience in customer service or telecalling is advantageous. Training programs are often provided by many employers to help new hires understand the specific processes and tools used in international customer interactions.
The average salary for an International Voice Process Executive in Ahmedabad varies based on experience, skills, and the specific company. Entry-level positions may offer a competitive salary package, and experienced executives can earn significantly more. Performance bonuses and incentives are commonly offered in addition to the base salary.
Common qualifications for an International Voice Process Executive in Ahmedabad include a bachelor's degree and fluency in English. Strong communication and interpersonal skills are essential. Familiarity with basic computer applications and customer service practices are also beneficial. Companies may also look for candidates with a positive attitude and problem-solving abilities.
An International Voice Process Executive in Ahmedabad must possess excellent verbal communication skills and the ability to handle customer inquiries and complaints effectively. Responsibilities include managing a high volume of calls, providing accurate information, and ensuring customer satisfaction. Active listening, empathy, and multitasking are critical skills for success in this role.