International Voice / Non Voice Process Job Description Template
The International Voice / Non Voice Process role includes managing and resolving customer issues through phone calls, emails, and chat support. We value professionals who approach customer service with efficiency, empathy, and a solution-oriented mindset. This position requires excellent communication skills and the ability to handle diverse inquiries from a global clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues and provide solutions in a timely manner
- Maintain customer satisfaction through effective communication
- Document and track customer interactions and resolutions
- Collaborate with internal teams to resolve complex queries
- Stay updated with product knowledge and customer service best practices
Qualifications
- Previous customer service experience in a BPO or similar setting
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical abilities
- Flexibility to work in shifts, including night shifts
- Proficiency in using customer service software and tools
Skills
- Customer Relationship Management (CRM) software
- Email and chat support
- Active listening
- Interpersonal communication
- Problem-solving
- Time management
Frequently Asked Questions
An International Voice / Non Voice Process job involves interacting with clients or customers from different countries. Voice processes include handling calls and resolving queries via phone, while non-voice processes involve email or online chat support. The role requires strong communication skills and often involves working in shifts to accommodate different time zones.
To pursue a career in International Voice / Non Voice Process, candidates often need a high school diploma or equivalent. Proficiency in English and excellent communication skills are crucial. Experience in customer service is beneficial. Training is typically provided to new hires, and there are opportunities for advancement into supervisory roles.
The average salary for an International Voice / Non Voice Process Executive can vary based on factors like location, experience, and company. Generally, entry-level positions offer a competitive start, and with experience, there are opportunities for salary increments. Additional benefits may include performance bonuses and healthcare.
Qualifications for an International Voice / Non Voice Process job typically include a high school diploma or equivalent. Fluency in English is essential since communication with international clients is a major part of the job. Some positions may require additional language skills depending on the client base. Customer service experience can also be an advantage.
Key skills for an International Voice / Non Voice Process position include excellent communication, problem-solving abilities, and adaptability to different cultures. Responsibilities often involve handling customer inquiries, processing transactions, and maintaining accurate records. Both voice and non-voice roles require attention to detail and the ability to work efficiently under pressure.