International Voice Process - Ahmedabad Job Description Template
As part of the International Voice Process team in Ahmedabad, you will be responsible for managing customer interactions over the phone. The role involves addressing customer queries, providing solutions, and ensuring customer satisfaction for our global clients.
Responsibilities
- Handle inbound and outbound customer calls with professionalism.
- Resolve customer queries and issues effectively and efficiently.
- Provide accurate information regarding products and services.
- Maintain customer records and update databases accurately.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with team members to achieve service targets.
- Adhere to company policies and procedures during interactions.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous experience in customer service or a call center environment.
- Excellent verbal communication skills in English.
- Ability to handle stressful situations professionally.
- Strong customer orientation and ability to adapt/respond to different types of characters.
- Good multitasking and organizational skills.
- Flexible to work in different shifts, including nights and weekends.
Skills
- Communication Skills
- Customer Service
- Problem-Solving
- Data Entry
- Time Management
- Multitasking
- CRM Software
Frequently Asked Questions
An International Voice Process Executive in Ahmedabad handles customer queries and issues over the phone for global clients. They provide support, resolve complaints, and ensure customer satisfaction. This role may involve working night shifts to match global time zones and requires excellent communication skills, patience, and a problem-solving attitude.
To become an International Voice Process Executive in Ahmedabad, candidates typically need a high school diploma or equivalent. Fluency in English is crucial, along with strong communication skills. Further, candidates may benefit from previous customer service experience and familiarity with international client interaction. Training is often provided on the job for specific roles and processes.
The average salary for an International Voice Process Executive in Ahmedabad can vary based on experience, company, and job responsibilities. Generally, it ranges from entry-level salaries to competitive compensation for experienced professionals. Benefits may include performance incentives, health insurance, and paid time off, reflecting the demanding nature of night shifts and global client interactions.
Qualifications for an International Voice Process job in Ahmedabad usually include a high school diploma or equivalent, along with strong English language proficiency. Customer service experience is advantageous, as is familiarity with using various communication technologies. Training in handling international calls, cultural sensitivity, and conflict resolution can also enhance a candidate's qualifications.
A successful International Voice Process Executive in Ahmedabad needs strong verbal communication, active listening, and problem-solving skills. Responsibilities include addressing customer concerns effectively, maintaining service protocol, and providing a high level of customer satisfaction. Adaptability to different time zones, cultural sensitivity, and efficient use of telecommunication tools are also critical for success in this role.