International Technical Voice Process Job Description Template
As an International Technical Voice Process team member, you will be responsible for offering technical support to customers from various regions. You will handle inbound and outbound calls, resolving technical issues and providing exceptional customer service while maintaining adherence to company protocols and compliance standards.
Responsibilities
- Handle inbound and outbound technical support calls from international customers
- Diagnose and troubleshoot technical issues over the phone
- Provide clear and effective guidance to customers to resolve their technical problems
- Maintain detailed records of customer interactions and technical issues
- Collaborate with internal teams to escalate complex issues when necessary
- Follow up with customers to ensure their technical issues are resolved
- Achieve and maintain high levels of customer satisfaction and service quality
- Stay updated with product knowledge and technical updates
Qualifications
- Bachelor’s degree in a related field or equivalent technical experience
- Previous experience in a technical support or customer service role
- Excellent verbal communication skills with a professional phone manner
- Ability to analyze and solve technical problems quickly
- Strong customer service orientation and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Flexibility to work in different time zones and international shifts
Skills
- Technical troubleshooting
- Customer service
- Call handling
- Communication
- Problem-solving
- Time management
- CRM software
- IT knowledge
- Product knowledge
Frequently Asked Questions
An International Technical Voice Process specialist handles customer inquiries and technical issues over the phone for clients located across different countries. They provide troubleshooting support, guide users through problem-solving steps, and ensure customer satisfaction. These specialists are knowledgeable in specific products or services and utilize CRM tools to manage cases efficiently.
To become an International Technical Voice Process specialist, candidates typically need a high school diploma or equivalent. Additional qualifications include strong communication skills, proficiency in English and possibly other languages, and a technical background or knowledge of specific software. Training programs and certifications in customer service and technical support can enhance job prospects.
The average salary for an International Technical Voice Process role varies depending on factors such as geographic location, industry, and experience level. Generally, entry-level positions in this field offer competitive wages with opportunities for bonuses and advancement. Salaries can increase with experience, specialized skills, and performance.
Qualifications for an International Technical Voice Process job typically include a high school diploma and excellent verbal communication skills. Technical knowledge related to the specific field, customer service experience, and proficiency in multiple languages can be advantageous. Familiarity with CRM software and troubleshooting procedures is also often required.
An International Technical Voice Process specialist must have exceptional communication skills, problem-solving abilities, and technical knowledge. Responsibilities include managing customer calls, diagnosing technical issues, providing resolutions, documenting interactions, and ensuring a high level of customer satisfaction. Proficiency in handling diverse customer queries and maintaining professional etiquette is crucial.