International Non Voice Process Job Description Template
The International Non Voice Process role involves managing and resolving customer inquiries and issues through digital communication channels such as email, chat, and social media. The role requires strong problem-solving abilities, attention to detail, and effective communication skills to ensure a high level of customer satisfaction.
Responsibilities
- Respond to customer queries and issues via email, chat, and social media platforms.
- Resolve customer complaints and provide appropriate solutions within the time limits.
- Collaborate with other departments to handle complex customer issues.
- Maintain and update customer information in the database.
- Ensure high levels of customer satisfaction through excellent service.
- Adhere to communication guidelines and policies set by the company.
- Provide feedback and suggestions to improve customer service processes.
Qualifications
- Bachelor's degree or equivalent.
- Previous experience in a customer service role, preferably in an international setting.
- Excellent written communication skills.
- Proficient in using digital communication tools and platforms.
- Ability to handle multiple tasks and manage time effectively.
- Strong problem-solving skills and attention to detail.
Skills
- Email Management
- Live Chat Support
- Social Media Handling
- Customer Relationship Management (CRM)
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
Frequently Asked Questions
An International Non Voice Process involves customer service tasks executed primarily through online platforms like email, chat, or social media. Employees communicate with international clients to resolve queries, manage accounts, and provide support without using voice communication, utilizing written English proficiency.
To become an International Non Voice Process executive, candidates typically need a high school diploma or equivalent. Proficiency in English and basic computer skills are essential. Familiarity with customer service principles, experience with CRM software, and technical troubleshooting skills can enhance candidacy in this role.
The average salary for an International Non Voice Process professional varies depending on the company, location, and experience level. Entry-level positions may start with modest pay, but with experience and performance, compensation can increase significantly, often including benefits such as health insurance and allowances.
Qualifications for an International Non Voice Process job typically include a high school diploma, strong written English communication skills, and basic computer literacy. Knowledge of CRM tools, customer service experience, and an ability to handle multiple tasks simultaneously are also advantageous qualifications for this role.
Successful candidates in an International Non Voice Process role must excel in written communication, problem-solving, and customer service. Key responsibilities include addressing customer queries via digital communication channels, maintaining documentation, and ensuring customer satisfaction and guide users efficiently through processes.