International Customer Care Executive Job Description Template
As an International Customer Care Executive, you will be responsible for managing customer inquiries and resolving issues in a timely and professional manner. You will be the first point of contact for our international clients, ensuring their satisfaction and loyalty to our brand.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and effectively.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction.
- Provide timely feedback to the company regarding service failures or customer concerns.
- Assist in the development of customer service procedures and policies.
Qualifications
- Bachelor's degree in any discipline.
- Minimum 2 years of experience in a similar customer service role.
- Excellent communication skills in English; additional languages are a plus.
- Strong problem-solving and multitasking abilities.
- Ability to handle stressful situations in a professional manner.
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite
- Communication skills
- Problem-solving
- Multitasking
- Time management
- Conflict resolution