International BPO Executive Fresher Job Description Template
The International BPO Executive Fresher role involves interacting with international clients to address their concerns and provide excellent customer service. You will be trained to handle various communication channels including phone, email, and chat. A positive attitude and a willingness to learn are essential for success in this position.
Responsibilities
- Handle inbound and outbound calls from international clients.
- Resolve customer queries and issues efficiently.
- Provide exceptional customer service and support.
- Maintain accurate records of customer interactions.
- Follow up on customer requests and take necessary actions.
- Collaborate with team members to enhance service quality.
- Adhere to process guidelines and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation.
- Basic computer skills and familiarity with MS Office.
- Ability to work in a fast-paced environment.
- Willingness to work in shifts.
Skills
- Communication
- Problem-solving
- Customer service
- Data entry
- Multitasking
- Time management
- Microsoft Office
Frequently Asked Questions
An International BPO Executive Fresher typically handles customer service, sales, or technical support inquiries for companies operating in global markets. Their tasks include resolving customer issues, processing orders, and providing information about products and services. These executives interact with clients via phones, emails, or chats and often work in shifts to accommodate different time zones.
To become an International BPO Executive Fresher, candidates usually need a high school diploma or equivalent. Fluency in English and good communication skills are essential. Additionally, basic computer knowledge and the ability to work in shifts are required. While prior experience is not mandatory, a positive attitude and willingness to learn can help in securing a position.
The salary for an International BPO Executive Fresher varies based on the company, location, and specific role. On average, freshers can expect an entry-level salary with opportunities for increments as they gain experience and additional skills. Performance bonuses, overtime pay, and other benefits may also be offered by some employers.
For an International BPO Executive Fresher, a high school diploma is often sufficient. Employers look for candidates with strong English proficiency and good communication skills. Familiarity with basic computer applications and a customer-oriented mindset are crucial. Some roles may require specific language skills depending on the market served.
Key skills for an International BPO Executive Fresher include excellent communication, active listening, and problem-solving abilities. They must handle customer inquiries efficiently and maintain a professional demeanor. Responsibilities include managing customer interactions, understanding their needs, processing requests, and escalating issues as needed to ensure complete customer satisfaction.