International and Domestic Tele Callers Job Description Template
The International and Domestic Tele Callers will manage customer interactions through phone calls, addressing queries, clarifying information, and ensuring a positive customer experience. They will work with both international and local clients, requiring proficiency in communication and a thorough understanding of the company’s products or services.
Responsibilities
- Handle outbound and inbound calls to international and domestic clients.
- Provide accurate information about products or services.
- Resolve customer inquiries and complaints promptly.
- Maintain customer records by updating account information.
- Follow communication scripts and handling procedures.
- Achieve call targets and performance metrics.
- Continuously improve through feedback and training.
- Collaborate with team members and other departments.
Qualifications
- High School Diploma or equivalent.
- Previous customer service or telecalling experience preferred.
- Proficiency in multiple languages is a plus.
- Strong communication and interpersonal skills.
- Ability to handle stress and work under pressure.
Skills
- Clear communication
- Active listening
- CRM software
- Time management
- Problem-solving
- Multitasking
- Microsoft Office Suite
- Basic computer skills
Frequently Asked Questions
An International and Domestic Tele Caller is responsible for engaging with customers or potential clients over the phone. Their tasks include making outbound calls to international and domestic markets, providing product information, handling queries, resolving customer issues, and gathering feedback. They play a pivotal role in customer relationship management and sales support.
To become an International and Domestic Tele Caller, a candidate typically needs a high school diploma. However, having a bachelor's degree in communications or a related field can be advantageous. Strong communication and interpersonal skills are essential. Candidates should also have a good command of languages spoken in target markets and be comfortable using CRM software.
The average salary for an International and Domestic Tele Caller varies based on experience, location, and company size. Typically, entry-level positions may offer a base income with potential for bonuses or commissions. More experienced callers may command higher salaries or additional benefits. It is important to research industry-specific salary data in targeted regions.
Qualifications for International and Domestic Tele Caller roles generally include a high school diploma or equivalent. Proficiency in spoken and written English is often required, along with knowledge of other languages relevant to target markets. Familiarity with computer software and CRM systems is beneficial. Experience in customer service or sales can also be advantageous.
A successful International and Domestic Tele Caller must possess excellent communication and problem-solving skills, along with the ability to handle rejection and maintain professionalism under pressure. Responsibilities include outbound calling, data entry, and achieving sales targets. Being adept at multitasking and understanding customer needs are crucial for succeeding in this role.