International Voice Process II Job Description Template
The International Voice Process II role involves handling inbound and outbound calls to assist and resolve customer queries from global clients. This position requires excellent communication skills, attention to detail, and a customer-centric approach to deliver exceptional service.
Responsibilities
- Handle inbound and outbound calls from international customers.
- Resolve customer queries and issues effectively and efficiently.
- Ensure a high level of customer satisfaction through professional and courteous service.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while dealing with customers.
- Collaborate with team members to meet performance targets and goals.
- Provide feedback on customer issues and suggest improvements.
Qualifications
- High school diploma or equivalent; higher education preferred.
- Previous experience in customer service or call center environment required.
- Strong verbal communication skills in English.
- Ability to handle stressful situations with professionalism.
- Proficiency in using computer systems and CRM software.
- Empathy and active listening skills.
Skills
- Customer Relationship Management (CRM)
- Verbal Communication
- Problem-Solving
- Multitasking
- Time Management
- Basic Computer Skills
- Conflict Resolution
Frequently Asked Questions
An International Voice Process II professional handles communication with international clients and customers via telephone. They are responsible for providing product information, resolving inquiries, and processing service requests. Utilizing strong communication skills and cultural awareness, they ensure high-quality service aligned with company policies and procedures.
To become an International Voice Process II specialist, candidates typically need a high school diploma or equivalent. Proficiency in English and excellent communication skills are essential. Experience in customer service or call center roles is advantageous. Some employers may offer training programs for new hires to develop the necessary skills for the role.
The average salary for an International Voice Process II position varies depending on the location, company, and level of experience. Typically, it includes a base salary with potential bonuses based on performance metrics. Researching specific companies and geographic regions can provide more precise salary figures.
Qualifications for an International Voice Process II job generally include a high school diploma and fluency in English. Employers may look for candidates with previous customer service experience and familiarity with CRM software. Strong problem-solving skills and the ability to handle multiple tasks efficiently are also valued.
Crucial skills for an International Voice Process II role include exceptional communication, active listening, and cultural sensitivity. Responsibilities involve responding to customer inquiries, troubleshooting issues, and ensuring customer satisfaction. Developing product knowledge and adhering to quality standards are also key aspects of the role.