Information Technology Support Technician Job Description Template
The Information Technology Support Technician is responsible for maintaining the technology infrastructure of the organization. This role involves addressing technical issues, performing regular system maintenance, and supporting end-users with technical problems. The technician will act as the first point of contact for technical support and will be expected to provide exceptional service and ensure prompt resolution of issues.
Responsibilities
- Provide technical support to end users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Install, configure, and maintain computer systems and peripherals.
- Perform regular system maintenance and updates.
- Document and track support requests and resolutions.
- Set up and maintain user accounts and access permissions.
- Assist with network administration and support.
- Provide training and support to users on IT systems and software.
- Maintain inventory of IT assets and ensure proper documentation.
Qualifications
- Associate's degree in Information Technology or related field.
- 1-3 years of experience in a technical support role.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing excellent service.
Skills
- Windows and MacOS troubleshooting
- Networking fundamentals
- Active Directory management
- Hardware and software installation
- Help desk ticketing systems
- Office 365 administration
- Basic scripting (e.g., PowerShell, Bash)
- Remote desktop support
- VPN and remote access solutions
Frequently Asked Questions
An Information Technology Support Technician assists users with hardware and software issues, performing troubleshooting, maintenance, and repair of computer systems. Technicians also help with network configuration, set up new applications, and provide technical support to ensure the smooth functioning of IT infrastructure.
To become an Information Technology Support Technician, one generally needs a high school diploma or equivalent, though an associate degree in IT or a related field is advantageous. Certification in IT support, such as CompTIA A+ or MTA, is important. Practical experience through internships or entry-level positions can be beneficial for career advancement.
The average salary for an Information Technology Support Technician can vary based on experience, location, and company size. Generally, entry-level positions offer lower compensation, whereas positions in well-established environments or with specialized certifications can considerably raise earning potential.
Qualifications for an Information Technology Support Technician include a relevant associate degree or certification such as CompTIA A+. Skills in troubleshooting, knowledge of computer systems and networks, and ability to work under pressure are essential. Soft skills like communication and problem-solving are also vital for this role.
An Information Technology Support Technician must possess technical skills in hardware and software troubleshooting, network configuration, and customer service. Responsibilities include diagnosing and resolving IT issues, setting up new systems, and maintaining security protocols. Good communication and organizational skills are also crucial.