Inbound Customer Support - Hindi and English Job Description Template
As an Inbound Customer Support representative, you will be the first point of contact for customers, handling and resolving queries and issues in both Hindi and English. You will play a crucial role in ensuring customer satisfaction and retention by providing prompt and accurate information, maintaining a friendly and helpful demeanor, and escalating more complex issues when necessary.
Responsibilities
- Handle inbound customer calls in Hindi and English.
- Resolve customer queries and issues efficiently and in a timely manner.
- Provide accurate information about products and services.
- Maintain a high level of customer satisfaction by being helpful and friendly.
- Document customer interactions thoroughly.
- Escalate complex issues to the appropriate departments.
- Stay updated on product knowledge and customer service protocols.
Qualifications
- High school diploma or equivalent.
- Fluency in Hindi and English, both written and verbal.
- Previous experience in customer service is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving abilities.
- Basic computer literacy.
Skills
- Bilingual in Hindi and English
- Customer Service
- Problem-solving
- Communication
- Time Management
- Call Handling
- Basic Computer Skills
Frequently Asked Questions
An Inbound Customer Support representative handles customer inquiries and issues in both Hindi and English languages. They receive calls, emails, or chats from customers seeking assistance with products or services and provide solutions. Their role includes troubleshooting, providing product information, and ensuring customer satisfaction.
To become an expert in Inbound Customer Support for Hindi and English, candidates typically need a high school diploma or equivalent. Fluency in both languages is essential. Professional skills such as active listening, problem-solving, and computer proficiency help, as does experience in customer service roles. Many employers provide on-the-job training.
The average salary for an Inbound Customer Support role with Hindi and English language skills varies by location and experience. Entry-level positions may start lower, while experienced professionals earn more. Salaries can also differ based on the company size and industry, with additional benefits such as bonuses or commissions sometimes offered.
Qualifications for Inbound Customer Support include fluency in Hindi and English, a high school diploma or equivalent, and excellent communication skills. Experience in customer service is often preferred. Technical skills, like familiarity with CRM software, may also be beneficial. Training in handling diverse customer queries is usually provided by employers.
An Inbound Customer Support representative in Hindi and English must have strong communication and interpersonal skills. Responsibilities include addressing customer queries, troubleshooting problems, and providing consistent service in both languages. They need to be patient, detail-oriented, and capable of multitasking, often using company-specific software.