HVAC Services Co-ordinator Job Description Template
The HVAC Services Co-ordinator is responsible for organizing and managing the scheduling of HVAC services, overseeing daily operations, and ensuring excellent customer service. This role requires a proactive individual who can handle multiple tasks and prioritize them effectively.
Responsibilities
- Schedule and coordinate HVAC service appointments.
- Communicate with clients to confirm service details and answer inquiries.
- Assist technicians with logistical support and dispatching.
- Maintain accurate records of service calls, client interactions, and inventory.
- Ensure timely completion of services and address any service-related issues.
- Generate reports on service performance and client satisfaction.
- Collaborate with suppliers and vendors for equipment and parts.
- Implement and monitor quality control processes.
Qualifications
- High school diploma or equivalent; additional technical training is a plus.
- Previous experience in HVAC or similar service coordination preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficient in computer applications such as MS Office.
- Ability to handle stressful situations with a calm demeanor.
Skills
- Scheduling software (e.g., ServiceTitan, FieldEdge)
- Customer service
- Problem-solving
- Time management
- Data entry
- Inventory management
- Microsoft Office Suite
- Basic HVAC knowledge
Frequently Asked Questions
An HVAC Services Co-ordinator manages and coordinates heating, ventilation, and air conditioning services and operations. This includes scheduling maintenance, overseeing service requests, liaising with technicians and clients, and ensuring service delivery meets quality standards. They are responsible for maintaining service logs and reports, handling customer inquiries, and optimizing workflow efficiency to ensure client satisfaction.
To become an HVAC Services Co-ordinator, candidates typically need a high school diploma or equivalent, with further education in HVAC systems being advantageous. Experience in HVAC is crucial, alongside strong organizational and communication skills. Many employers prefer candidates with certifications in HVAC systems and management experience. Practical knowledge of service software tools also enhances job eligibility.
The average salary for an HVAC Services Co-ordinator varies based on location, experience, and company size. They generally earn a competitive salary that reflects their responsibilities in scheduling, customer service, and coordination of service activities. In many regions, pay includes base salary and possible performance bonuses, which can raise the overall compensation package.
Qualifications for an HVAC Services Co-ordinator include a high school diploma, though post-secondary education in HVAC systems can be beneficial. Experience in HVAC or related fields is important, as well as proficiency in management and coordination. Certifications in HVAC are a plus, and candidates should possess strong customer service and logistical skills to handle the demands of the role.
Skills required include excellent organizational and communication abilities, proficiency with scheduling and service management software, and strong problem-solving skills. Responsibilities include coordinating HVAC service operations, managing technicians, handling client interactions, and overseeing quality control. A successful HVAC Services Co-ordinator must ensure efficient workflow and high standards of service delivery.