Huge Openings For International Voice Process / US Shift / Sal-4.5lpa Job Description Template
We are looking for enthusiastic candidates to join our international voice process team. This role involves handling customer queries and providing support over the phone. You will be working in the US shift and will be compensated with a salary of 4.5 LPA. This is an excellent opportunity to grow your career in customer service while engaging with a global clientele.
Responsibilities
- Answering customer calls and addressing their concerns promptly
- Providing accurate information and solutions to customer queries
- Maintaining customer satisfaction through professional communication
- Logging cases and updating customer records as necessary
- Collaborating with team members to improve service quality
- Adhering to company policies and shift schedules
Qualifications
- High school diploma or equivalent
- Proficiency in spoken and written English
- Prior experience in a customer service role is preferred
- Ability to work night shifts aligning with US time zones
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Skills
- Customer Service
- Communication
- Time Management
- Problem Solving
- CRM Software
- Team Collaboration
Frequently Asked Questions
A professional in International Voice Process handles customer calls from different countries, aiding with inquiries, troubleshooting issues, and providing customer service. They are key in fostering positive customer relationships, ensuring satisfaction, and often work beyond hours to match global time zones, which is common in US shifts.
To become a professional in International Voice Process, candidates typically need a high school diploma or equivalent, excellent English communication skills, and the ability to multitask. Familiarity with CRM systems and previous customer service experience can be beneficial. Applicants should be willing to work during US shift hours, which often involve nighttime or odd hours in other countries.
The average salary for International Voice Process roles in a US shift is frequently advertised around 4.5 LPA. This figure can vary based on an applicant's prior experience, specific role responsibilities, and company policies. Additional incentives and bonuses may also be offered based on performance metrics, shift allowances, and company benefits.
Qualifications for International Voice Process jobs often include a high school diploma or GED, strong verbal and written communication skills, particularly in English, and basic computer proficiency. Companies may also prefer candidates with experience in customer service or voice processes and flexibility to work in different shifts, especially US timings.
Success in an International Voice Process role requires excellent communication skills for clear and effective interaction with international clients. Responsibilities include handling incoming calls, resolving customer issues promptly, maintaining detailed call logs, and hitting specific performance targets. Problem-solving skills, cultural awareness, and adaptability to US shift hours are also essential.