Huge Openings for Fresher / Voice process / US shift/ Call Center / Sal-2LPA Job Description Template
As a fresher in the voice process for our call center, you will handle inbound and outbound calls from US customers. This role provides an opportunity to develop communication skills, acquire customer service experience, and work in the fast-paced environment of international call support.
Responsibilities
- Handle inbound and outbound calls effectively and efficiently.
- Resolve customer queries and provide solutions.
- Maintain customer satisfaction through professional and courteous support.
- Document and update customer records in the system.
- Ensure adherence to company policies and procedures.
- Achieve daily and weekly call targets.
Qualifications
- High School Diploma or equivalent.
- Excellent verbal communication skills.
- Ability to work in US shift timings.
- Strong customer service orientation.
- Basic computer knowledge.
Skills
- Communication Skills
- Customer Service
- Problem-Solving
- Time Management
- Basic Computer Skills
- Multitasking
Frequently Asked Questions
A fresher in a voice process US shift call center primarily handles inbound and outbound calls. Their role involves assisting customers with inquiries, resolving issues, and providing information about products or services. This position requires strong communication skills, patience, and the ability to work night shifts due to the US time zone.
To apply for a fresher voice process position in a US shift call center, candidates should prepare a resume highlighting communication skills and any relevant experience, even if minimal. Job portals and company career pages are great places to find openings. Networking through job fairs and recruitment events can also be beneficial. Ensure to tailor your application to the specifics of the voice process role.
The average salary for freshers in a voice process US shift call center typically starts around 2 LPA. Salaries may vary depending on the location, company policies, and level of responsibility. Additional benefits such as night shift allowances might be included, which can enhance overall compensation.
A fresher voice process role in a US shift call center generally requires a high school diploma or equivalent. While prior experience is not mandatory, strong communication skills, proficiency in English, and basic computer knowledge are essential. Some positions might offer training, focusing on customer service skills and product knowledge.
To be successful in a fresher voice process US shift call center job, excellent verbal communication skills are crucial. Responsibilities include managing customer inquiries, providing solutions, and maintaining customer satisfaction. Candidates should be adaptable, able to work in high-pressure environments, and willing to work night shifts as required in US time zone operations.