Hiring for International Voice Process- Rotational Shift-Ahmedabad Job Description Template
The role involves managing inbound and outbound international calls, addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. This position requires adaptability to rotational shifts and excellent communication skills to handle diverse customer interactions effectively.
Responsibilities
- Handle inbound and outbound international calls.
- Resolve customer inquiries and issues promptly.
- Maintain accurate customer records and update databases.
- Provide information about products and services.
- Escalate complex issues to supervisors when necessary.
- Achieve customer satisfaction and performance targets.
- Adhere to company policies and guidelines during customer interactions.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous experience in an international voice process or call center environment.
- Excellent verbal communication skills in English.
- Ability to work in rotational shifts, including nights and weekends.
- Strong problem-solving and multitasking abilities.
Skills
- Customer Service
- Communication
- Problem-solving
- Data Entry
- CRM Software
- Time Management
- Conflict Resolution
Frequently Asked Questions
An employee in an International Voice Process role is responsible for handling customer service interactions over the phone with clients from different countries. Key tasks include addressing customer inquiries, resolving issues, and providing product or service information. The role demands strong communication skills and familiarity with global customer expectations.
To become a qualified candidate for an International Voice Process role in Ahmedabad, individuals should possess excellent verbal communication skills, a neutral accent, and the ability to handle customer inquiries professionally. Preferably, candidates should hold a graduate degree and have prior experience in customer service or call centers. Flexibility to work in rotational shifts is essential.
The average salary for an International Voice Process job in Ahmedabad can vary depending on the employer, experience levels, and specific job responsibilities. Typically, it ranges from entry-level compensation for freshers to higher earnings for experienced professionals who may take on more complex customer service or management roles.
Candidates interested in an International Voice Process role in Ahmedabad typically need a graduate degree in any field. Strong English communication skills, both verbal and written, are critical. Candidates should also demonstrate customer service-oriented skills and be adaptable to work in flexible hours due to rotational shifts.
Success in an International Voice Process position involves excellent communication skills, fluency in English, and the ability to handle international customers effectively. Responsibilities include resolving customer issues, providing service information, and maintaining efficient call logs. Technical proficiency with CRM software may also be required, along with adaptability to shift work schedules.