Telecaller for International Voice Process Job Description Template
The Telecaller for International Voice Process will be responsible for making and receiving calls to assist customers with their inquiries, resolve issues, and provide information about our services. This role requires excellent verbal communication skills, a professional demeanor, and the ability to work effectively in a team environment.
Responsibilities
- Handle inbound and outbound customer calls related to product or service inquiries.
- Resolve customer issues and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and details of actions taken.
- Follow up on customer calls where necessary.
- Meet performance targets for call quality, customer satisfaction, and call resolution.
- Assist in identifying trends and suggesting improvements to processes and services.
Qualifications
- High school diploma or equivalent.
- Prior experience in a customer service or telecalling role, preferably in an international voice process.
- Excellent verbal communication skills in English.
- Ability to handle high call volumes and manage stressful situations.
- Strong problem-solving and troubleshooting skills.
- Flexibility to work in different shifts, including nights and weekends.
Skills
- Verbal Communication
- Customer Service
- Problem-Solving
- CRM Software
- Active Listening
- Time Management
Frequently Asked Questions
A Telecaller for International Voice Process handles incoming and outgoing calls to or from international clients. They engage with customers to resolve inquiries, provide information about products or services, and ensure customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle customer queries efficiently while maintaining company standards.
To become a Telecaller for International Voice Process, candidates typically need a high school diploma or equivalent. Fluency in English and excellent communication skills are essential. Some employers may require prior experience in customer service or telecommunication roles. Training on specific company products and protocols is usually provided. Being tech-savvy and having knowledge of international cultures can also be beneficial.
The average salary for a Telecaller in International Voice Process varies depending on the location, company size, and experience. Typically, entry-level positions offer competitive packages, which might include basic pay plus performance incentives or bonuses. Telecallers with experience or specialized skills may have higher earning potential, especially in multinational corporations or tech-based firms.
Qualifications for a Telecaller in International Voice Process generally include a high school diploma and proficiency in English. Strong communication and interpersonal skills are critical. Additionally, basic computer skills and the ability to handle customer relationship management (CRM) software are often required. Some companies may seek candidates with experience in international customer service.
The role of a Telecaller for International Voice Process requires excellent verbal communication and listening skills to engage effectively with clients across different time zones. Responsibilities include handling customer queries, resolving issues, updating databases, and providing feedback to improve service quality. The ability to multitask, remain patient, and think quickly in challenging situations are also key skills for this role.