Hiring for International Voice Process/ Freshers Rotational Shift / Sal 2.5LPA Job Description Template
The International Voice Process role involves interacting with global customers via phone to address their inquiries, provide solutions, and ensure satisfactory service. Freshers are welcome to apply. The position requires working in rotational shifts and offers a competitive salary of 2.5 LPA.
Responsibilities
- Handle inbound and outbound international calls
- Resolve customer queries and provide appropriate solutions
- Maintain a high level of service quality
- Document customer interactions accurately
- Adhere to company policies and procedures
- Participate in training sessions to improve service delivery
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to adapt to rotational shifts
- Customer-focused with a problem-solving attitude
- Basic computer knowledge
Skills
- Communication
- Customer Service
- Time Management
- Problem Solving
- Multitasking
- Attention to Detail
Frequently Asked Questions
A fresher in an international voice process primarily handles customer service calls for global clients. They ensure customer queries are answered efficiently, provide solutions, and maintain a high level of customer satisfaction. Responsibilities may include call logging, escalations, and feedback collection, using effective communication skills and product knowledge.
To apply for a fresher role in an international voice process with rotational shifts, candidates should prepare a professional resume highlighting communication skills. Search for opportunities on job portals, company websites, and through recruitment consultants. Applicants must be ready for telephonic and face-to-face interviews and may need to complete voice assessments.
The average salary for a fresher in an international voice process generally starts at 2.5 LPA. This can vary based on the company, location, and candidate's skillset. In addition to the base salary, employees may receive allowances for night shifts, performance-based incentives, and benefits such as health insurance and paid leave.
Typically, candidates need to have completed at least a high school diploma or equivalent. Excellent communication skills in English, a neutral accent, and basic computer knowledge are essential. Some employers may prefer a bachelor's degree in any field. HR training or experience in customer service can also be advantageous.
Fresher roles in an international voice process require excellent verbal communication, problem-solving, and customer handling skills. Responsibilities include managing inbound and outbound calls, providing product information, and resolving customer issues. Fresher hires should display adaptability, readiness for rotational shifts, and an eagerness to learn and adapt to new environments.