Customer Support - International Voice Process (US Shift) Job Description Template
As a Customer Support professional in our International Voice Process team, you will handle inbound and outbound calls from US-based clients. The role involves resolving customer queries, providing product information, and ensuring a high level of customer satisfaction. This position requires flexible night shifts as per US hours and is office-based.
Responsibilities
- Handle inbound and outbound calls efficiently for US-based customers.
- Resolve customer queries and issues promptly and effectively.
- Provide detailed product and service information to customers.
- Maintain a positive and professional attitude towards customers at all times.
- Document all call information according to standard operating procedures.
- Escalate unresolved queries to higher levels of support for further assistance.
- Achieve individual and team performance goals.
Qualifications
- Bachelor’s degree in any field.
- 1-3 years of experience in customer support or a similar role.
- Excellent verbal communication skills in English.
- Flexibility to work night shifts in accordance with US timings.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Experience with CRM software is a plus.
Skills
- Strong Communication Skills
- Customer Relationship Management (CRM)
- Technical Support
- Problem-Solving Abilities
- Time Management
- Basic Computer Skills
- Active Listening
- Empathy
- Detail-Oriented
Frequently Asked Questions
A Customer Support Representative in an International Voice Process handles phone inquiries from customers across different time zones. They provide assistance by resolving issues, answering questions, and offering information about products or services. They must ensure customer satisfaction by maintaining a helpful and positive attitude.
To become a Customer Support Representative for the US Shift, one typically needs a minimum of a high school diploma or GED. Strong communication skills in English are crucial. Prior experience in customer service is preferred, and candidates must be willing to work during the US time zone, often at night in their local region.
The average salary for a Customer Support role in the International Voice Process varies depending on location and experience. However, representatives generally earn competitive wages, with potential for bonuses based on performance. Companies may offer additional benefits such as health insurance and paid time off to attract candidates.
Key qualifications for a Customer Support job in the International Voice Process include strong verbal communication skills, problem-solving abilities, and a customer-oriented attitude. A high school diploma or equivalent is essential, and previous experience in a similar role is beneficial. Flexibility to work in different shifts is also required.
In a Customer Support role for the US Shift, key skills include excellent English communication, patience, empathy, and strong problem-solving abilities. Responsibilities involve managing customer queries, resolving complaints, and ensuring satisfaction. Representatives must adapt to different customer personalities and quickly learn about the company's products or services.