BPO International Voice and Non-Voice Process Job Description Template
This role involves handling both voice (calls) and non-voice (email, chat) processes for our international clients. You will be responsible for resolving customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction.
Responsibilities
- Manage inbound and outbound international calls
- Respond to customer emails and chat inquiries
- Resolve customer issues and complaints
- Maintain accurate records of customer interactions
- Ensure timely follow-up and closure of customer requests
- Adhere to company policies and procedures
- Provide excellent customer service and exceed customer expectations
Qualifications
- High school diploma or equivalent; a college degree is a plus
- Previous experience in a BPO or customer service role
- Strong verbal and written communication skills
- Proficient in MS Office and customer service software
- Ability to handle multiple tasks and work under pressure
- Flexibility to work in shifts, including nights and weekends
- Customer-centric attitude with problem-solving abilities
Skills
- Excellent communication
- Customer Service
- Problem-solving
- Email Management
- Chat Support
- MS Office
- Time Management
Frequently Asked Questions
A BPO International Voice and Non-Voice Process role involves handling customer interactions for global clients. Voice process associates manage calls, while non-voice associates focus on emails and chat support. Duties include resolving queries, providing product information, and ensuring service satisfaction.
To become a BPO International Voice and Non-Voice Process associate, individuals typically need a high school diploma and strong communication skills. Proficiency in English and familiarity with computer applications are essential. Training is often provided by employers to develop customer service and problem-solving abilities.
The average salary for a BPO International Voice and Non-Voice Process associate varies based on experience and location. Entry-level positions typically start at a basic wage, with opportunities for increments through performance bonuses, night-shift allowances, and promotions in the BPO industry.
Qualifications for a BPO International Voice and Non-Voice Process role generally include a high school diploma, strong communication and interpersonal skills, and proficiency in English. Companies also look for candidates with good typing skills and the ability to navigate multiple computer systems efficiently.
Successful BPO International Voice and Non-Voice Process associates need strong communication, problem-solving, and multitasking skills. They are responsible for managing customer inquiries, updating records, and ensuring data accuracy. Strong time management and the ability to work in a fast-paced environment are also crucial.