Air-Ticketing Executive Job Description Template
The Air-Ticketing Executive is responsible for managing flight bookings and reservations for clients. This role involves interacting with customers, resolving ticketing issues, and ensuring all travel arrangements are meticulously handled to guarantee a seamless travel experience.
Responsibilities
- Handle flight bookings and reservations using airline reservation systems
- Assist customers with inquiries related to travel and ticketing
- Issue and reissue tickets as needed
- Coordinate with airlines for seat confirmation and other special requests
- Resolve customer complaints and travel issues
- Maintain accurate records of bookings and transactions
- Provide exceptional customer service and support
- Stay updated with airline policies, fares, and promotional offers
Qualifications
- Bachelor’s degree in travel, tourism, or a related field
- Experience in airline reservations and ticketing
- Strong knowledge of airline reservation systems
- Excellent communication and interpersonal skills
- Attention to detail and high level of accuracy
- Ability to work under pressure and meet deadlines
- Customer-centric attitude
- Proficiency in Microsoft Office and other relevant software
Skills
- Amadeus
- Sabre
- Galileo
- Customer Service
- Time Management
- Problem-Solving
- Microsoft Office
- Communication Skills
- Attention to Detail
Frequently Asked Questions
An Air-Ticketing Executive is responsible for booking and issuing flight tickets for customers. They manage reservations, provide travel details, and ensure compliance with airline policies. This role involves using computerized systems to retrieve flight data and assisting clients with travel-related queries.
To become an Air-Ticketing Executive, one typically needs a high school diploma and training in travel and tourism. Familiarity with global distribution systems like Amadeus or Sabre is advantageous. Strong communication skills and customer service experience can significantly enhance your candidacy in this field.
The average salary for an Air-Ticketing Executive varies based on location and experience. Typically, it ranges between entry-level to mid-tier compensation brackets. Factors such as city of employment, company size, and specialization in international or domestic flights can influence earnings.
An Air-Ticketing Executive usually requires a high school diploma or equivalent. Comprehensive training in travel software like Amadeus, Sabre, or Galileo is vital. Additional qualifications in travel and tourism and strong interpersonal skills are important for handling customer inquiries and bookings.
An Air-Ticketing Executive should possess strong communication and organizational skills. Responsibilities include managing flight reservations, processing payments, and ensuring compliance with airline regulations. Proficiency in travel management software and the ability to handle customer service efficiently are essential.