Head Housekeeper Job Description Template
The Head Housekeeper plays a crucial role in maintaining the cleanliness and aesthetic appeal of our facility. This individual will supervise housekeeping personnel, ensure compliance with health and safety standards, and work closely with other departments to ensure guest satisfaction and efficient operation.
Responsibilities
- Supervise daily housekeeping operations and staff performance.
- Conduct regular inspections of guest rooms and common areas to ensure cleanliness standards.
- Manage housekeeping inventory and supply requisitions.
- Train and support housekeeping staff to adhere to company standards and procedures.
- Coordinate with maintenance and other departments to address any cleaning or maintenance issues promptly.
- Develop and implement housekeeping policies and procedures.
- Handle guest complaints and special requests related to housekeeping.
- Ensure compliance with health and safety regulations.
Qualifications
- High school diploma or equivalent.
- Previous experience in housekeeping management or related field.
- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- Attention to detail and a commitment to maintaining high cleanliness standards.
- Flexibility to work various shifts, including weekends and holidays.
- Good communication skills and the ability to interact well with guests and staff.
Skills
- Leadership
- Time management
- Inventory management
- Customer service
- Attention to detail
- Problem-solving
- Training and development
- Health and safety compliance
Frequently Asked Questions
A Head Housekeeper is responsible for overseeing the housekeeping department in a hotel or large establishment. This role involves managing a team of housekeepers, ensuring rooms and common areas meet cleanliness standards, coordinating cleaning schedules, and maintaining inventories of cleaning supplies. Additionally, the Head Housekeeper often liaises with other departments to ensure smooth operations and excellent customer service.
To become a Head Housekeeper, candidates typically need several years of experience in housekeeping roles, showcasing expertise in cleaning procedures and customer service. It's beneficial to possess strong organizational and leadership skills and demonstrate an ability to manage staff effectively. Some establishments may prefer candidates with an education in hospitality management or related fields.
The average salary for a Head Housekeeper can vary widely based on factors like location, type of establishment, and level of experience. Generally, it reflects the advanced responsibilities of managing a team and ensuring high standards of cleanliness. Benefits often include health insurance and vacation days, which can add to the overall compensation package.
Qualifications for a Head Housekeeper role typically include a high school diploma or equivalent. Many employers prefer candidates with prior experience in supervisory housekeeping roles. Key qualifications include excellent organizational and communication skills, leadership experience, and a thorough understanding of cleaning techniques and inventory management.
A Head Housekeeper requires skills like leadership, attention to detail, and proficiency in inventory management. Responsibilities include maintaining high cleanliness standards, managing housekeeping staff, conducting inspections, training new employees, and ensuring compliance with health and safety regulations. Strong communication is essential for coordinating with other departments.