Gujarati Telecaller Job Description Template
The Gujarati Telecaller will be responsible for making outbound calls and handling incoming calls to assist customers with their queries, provide information about products and services, and resolve issues. The role requires excellent communication skills in Gujarati and a customer-centric approach to ensure a high level of satisfaction and retention.
Responsibilities
- Answer incoming calls and respond to customer queries in a timely manner
- Make outbound calls to potential and existing customers
- Provide accurate information about products and services
- Resolve customer complaints and issues efficiently
- Maintain updated customer records in the system
- Meet daily and monthly call targets and performance metrics
- Collaborate with the team to ensure consistent customer service
- Provide feedback on recurring customer issues to the management
Qualifications
- Fluency in Gujarati and English (both written and spoken)
- High school diploma or equivalent
- Previous experience in a similar customer service role is preferred
- Good problem-solving and conflict resolution skills
- Ability to handle high call volumes and stay calm under pressure
- Strong interpersonal skills and a positive attitude
- Proficiency in using customer service software and phone systems
Skills
- Fluency in Gujarati
- Customer Relationship Management (CRM) software
- Active listening
- Conflict resolution
- Time management
- Data entry
- Telecommunication skills
- Product knowledge
Frequently Asked Questions
A Gujarati Telecaller is responsible for making sales calls or providing customer service over the phone in the Gujarati language. They engage with customers to promote products, resolve queries, and ensure customer satisfaction. Their primary goal is to represent the company effectively and enhance client relationships through verbal communication.
To become a successful Gujarati Telecaller, one should possess fluency in Gujarati and good communication skills. Having a high school diploma and prior experience in telecalling or customer service can be advantageous. Key skills also include active listening, problem-solving, and adaptability to cater to diverse customer needs efficiently.
The average salary for a Gujarati Telecaller varies depending on experience, location, and company size. Generally, entry-level positions may offer a competitive starting pay, while experienced telecallers can earn higher wages. Additional incentives might be available based on performance or sales targets achieved.
For a Gujarati Telecaller role, a high school diploma or equivalent is commonly required. Proficiency in the Gujarati language, both spoken and written, is essential. Companies may also look for candidates with prior customer service or sales experience, along with strong communication and interpersonal skills.
A Gujarati Telecaller should have excellent verbal communication skills in Gujarati, along with active listening and patience. Responsibilities include making outbound calls, answering inbound queries, maintaining call records, and meeting sales or customer service targets. They should also be adept at managing customer relations and resolving issues effectively.