Gujarati Tele Caller Job Description Template
The Gujarati Tele Caller will engage with customers primarily over the phone, addressing their needs, and resolving their queries in the Gujarati language. You will be responsible for maintaining customer satisfaction and collecting relevant information during calls.
Responsibilities
- Handle inbound and outbound customer calls in Gujarati.
- Provide product and service information to customers.
- Resolve customer queries and complaints promptly and accurately.
- Maintain detailed and accurate call records.
- Follow communication scripts and guidelines during interactions.
- Ensure a high level of customer satisfaction.
- Collect and report customer feedback to improve services.
Qualifications
- High school diploma or equivalent.
- Fluent in Gujarati and proficient in English.
- Previous experience in customer service or telecalling is a plus.
- Excellent verbal communication skills.
- Ability to handle multiple tasks simultaneously.
- Strong problem-solving skills.
- Patient and empathetic attitude.
Skills
- Telecalling
- Customer Service
- CRM Software
- Fluent Gujarati
- Communication
- Problem Solving
- Data Entry
Frequently Asked Questions
A Gujarati Tele Caller specializes in making outbound calls to clients and prospects, speaking in the Gujarati language. The role involves promoting products or services, conducting surveys, or providing support. They need to accurately communicate information, persuade potential customers, and maintain client relations effectively, ensuring language proficiency and customer service skills are met.
To become a successful Gujarati Tele Caller, one should have excellent communication skills in both Gujarati and English. Experience in telemarketing or customer service is beneficial. Training in communication techniques and different telecalling tools can also enhance effectiveness. Patience, persuasion, and active listening skills are key to engaging clients effectively over the phone.
The average salary for a Gujarati Tele Caller varies based on location, experience, and the specific industry. Typically, entry-level positions offer lower salaries, while experienced telecallers can earn significantly more. Salaries may also include commissions or bonuses based on performance metrics like sales targets or customer satisfaction ratings.
Most Gujarati Tele Caller positions require at least a high school diploma or equivalent. However, specific qualifications can vary, with some employers preferring candidates with prior experience in customer service or telemarketing. Fluent Gujarati language skills and basic computer knowledge are essential to perform effectively in this role.
A Gujarati Tele Caller must have excellent verbal communication skills in Gujarati and effective listening abilities. Their responsibilities include making outbound calls, handling inquiries, and maintaining customer records. They are also tasked with hitting sales targets, resolving customer complaints, and ensuring a high degree of customer satisfaction, requiring strong interpersonal skills and resilience.