GSA in Housekeeping Job Description Template
As a GSA (Guest Service Associate) in Housekeeping, you will be responsible for maintaining the highest level of cleanliness in guest rooms and public areas. You'll work closely with the housekeeping team to ensure each guest has a memorable and comfortable stay by providing efficient and friendly service.
Responsibilities
- Clean and sanitize guest rooms, bathrooms, and public areas.
- Restock room amenities like toiletries, towels, and coffee supplies.
- Report any maintenance issues or room damage to housekeeping management.
- Respond promptly to guest requests and needs.
- Maintain an organized and fully stocked housekeeping cart.
- Adhere to health and safety regulations.
- Collaborate with other departments to ensure seamless guest service.
Qualifications
- High school diploma or equivalent.
- Previous experience in housekeeping or a similar role preferred.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Effective communication skills.
- Flexibility to work various shifts, including weekends and holidays.
Skills
- Attention to detail
- Time management
- Customer service
- Communication skills
- Organizational skills
- Basic cleaning techniques
- Problem-solving skills
Frequently Asked Questions
A GSA in Housekeeping, or Guest Service Associate, ensures cleanliness and orderliness in guest rooms and common areas of a hotel. They perform cleaning tasks, attend to guests' requests, and ensure a positive guest experience. Responsibilities include making beds, vacuuming, restocking supplies, and reporting maintenance issues.
To become a GSA in Housekeeping, one should have a high school diploma or equivalent. Training is typically provided on the job, focusing on cleaning procedures, customer service, and safety protocols. Applicants should possess good communication skills, be physically fit, and have an eye for detail.
The average salary for a GSA in Housekeeping can vary based on location, experience, and the specific hotel or resort. However, GSAs generally receive hourly wages with additional benefits like health insurance, retirement plans, and sometimes discounted hotel rates. Overtime work may lead to increased earnings.
Qualifications for a GSA in Housekeeping typically include a high school diploma and proficiency in English. While prior experience in housekeeping is beneficial, it is not always required. Essential skills include attention to detail, physical stamina, and strong customer service abilities to ensure guest satisfaction.
The role of a GSA in Housekeeping demands skills like effective communication, organizational skills, and the ability to work in a team. Responsibilities include cleaning rooms, ensuring hotel premises are tidy, responding to guest requests promptly, and ensuring health and safety standards are maintained.