Group Head - Client Servicing Job Description Template
The Group Head - Client Servicing is responsible for leading and managing the client servicing team to deliver outstanding customer service. This role involves strategic planning, team leadership, and client relationship management to ensure client satisfaction and retention. The Group Head is pivotal in driving the overall client strategy and achieving business objectives.
Responsibilities
- Lead and manage the client servicing department to deliver high-quality service.
- Develop and implement client service strategies to improve client satisfaction and retention.
- Foster strong, long-term relationships with key clients and stakeholders.
- Oversee the resolution of client issues and ensure timely follow-up.
- Collaborate with other departments to ensure a seamless client experience.
- Monitor and report on client satisfaction metrics and implement improvements.
- Provide training and mentorship to client servicing team members.
- Participate in business development activities to expand the client base.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- 10+ years of experience in client servicing or a related field, with at least 5 years in a leadership role.
- Proven track record of managing client relationships and delivering exceptional service.
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively across various departments.
Skills
- Client Relationship Management (CRM)
- Strategic Planning
- Leadership
- Effective Communication
- Problem-Solving
- Team Management
- Customer Service
- Business Development
Frequently Asked Questions
A Group Head - Client Servicing oversees the client service team and ensures that customer needs are promptly met. They manage client relationships, develop strategies to enhance client satisfaction, and coordinate with internal departments to deliver seamless services. This role involves analyzing client feedback to improve service offerings and fostering long-term client partnerships.
To become a Group Head - Client Servicing, individuals typically need a bachelor's degree in business, marketing, or a related field, coupled with substantial experience in client management roles. Developing strong leadership, communication, and problem-solving skills are essential. Some may pursue advanced certifications or degrees in business administration to further enhance their credentials.
The average salary for a Group Head - Client Servicing can vary widely based on geographic location, industry, and company size. Generally, it ranges from mid to high figures, reflecting the seniority and responsibilities of the position. Salaries may also include bonuses or performance incentives if specific client retention milestones are achieved.
Qualifications for a Group Head - Client Servicing role typically include a bachelor's degree in business, marketing, or a related discipline, along with extensive professional experience in client management. Advanced certifications or a master's degree can enhance qualifications, along with skills in leadership, strategic planning, and client relationship management.
Key skills for a Group Head - Client Servicing include excellent communication, leadership, strategic planning, and problem-solving abilities. Responsibilities encompass managing client service teams, developing strategic client plans, maintaining high levels of client satisfaction, analyzing market trends, and ensuring that the client's needs align with company goals.