Front Desk Receptionist (immediate hiring) Job Description Template
The Front Desk Receptionist is the first point of contact for our company. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
Qualifications
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Skills
- Microsoft Office
- Communication
- Customer Service
- Office Equipment Operation
- Organizational Skills
- Multitasking
- Time Management
Frequently Asked Questions
A Front Desk Receptionist is responsible for managing the lobby area and ensuring efficient administrative operations. They greet visitors, answer incoming calls, and handle inquiries. Receptionists are also tasked with scheduling appointments, maintaining office security, and providing administrative support to staff. This role requires strong communication skills and organizational proficiency.
To become a Front Desk Receptionist, candidates typically need a high school diploma or equivalent. While no specific qualifications are mandatory, experience in customer service or administrative roles is advantageous. Strong interpersonal skills, proficiency in office software, and a professional demeanor are essential. Some employers may also value front desk experience in hospitality or corporate settings.
The average salary for a Front Desk Receptionist varies based on factors such as experience, location, and industry. Generally, entry-level receptionist positions offer competitive hourly wages with opportunities for salary growth as one gains experience. Benefits such as health insurance, paid time off, and retirement plans are often available, enhancing overall compensation.
Key qualifications for a Front Desk Receptionist role include excellent communication and organizational skills, proficiency in office software like MS Office, and the ability to multitask and manage time effectively. A professional appearance and attitude, as well as experience in customer service, can be beneficial. Training in clerical tasks and familiarity with office equipment are also advantageous.
A successful Front Desk Receptionist should possess strong customer service skills, attention to detail, and the ability to handle pressure. Responsibilities include greeting visitors, managing phone calls, scheduling appointments, and providing clerical support to the office. Organizational skills, proficiency in office software, and a friendly, approachable demeanor are crucial for this role.