Fresher - Voice process - Tamil/Malayalam/Punjabi Job Description Template
As a fresher in the Voice Process team, you will handle inbound and outbound customer calls, addressing inquiries and resolving issues. This position is ideal for recent graduates with strong communication skills in Tamil, Malayalam, or Punjabi, looking to gain experience in a customer service environment.
Responsibilities
- Handle inbound and outbound customer calls
- Resolve customer inquiries and issues promptly
- Maintain accurate records of customer interactions
- Provide information about products and services
- Achieve customer satisfaction and retention targets
- Participate in training and development programs
Qualifications
- Proficiency in Tamil, Malayalam, or Punjabi
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to manage multiple tasks and prioritize effectively
- Quick learner with good problem-solving abilities
- Customer service orientation
Skills
- Tamil
- Malayalam
- Punjabi
- Customer Service
- Telephone Etiquette
- Active Listening
- Problem-Solving
- CRM Software
Frequently Asked Questions
A Fresher in Voice Process for Tamil, Malayalam, or Punjabi engages with customers over the phone, providing them with information and resolving their queries. They act as a point of contact between the company and its customers, ensuring customer satisfaction through effective communication in the specified language. These roles are pivotal in maintaining a positive company image and fostering a strong customer relationship.
To become a Fresher in Voice Process for Tamil, Malayalam, or Punjabi, candidates should possess strong verbal skills in the respective language and basic English proficiency. A high school diploma or equivalent educational qualification is typically required. Additionally, showcasing good communication skills and a customer-friendly attitude during interviews can enhance chances of securing the role. Employers may also provide training for specific system usage and customer interaction protocols.
The average salary for a Fresher in Voice Process specializing in Tamil, Malayalam, or Punjabi can vary depending on the company, location, and industry standards. Typically, entry-level positions in voice processing offer competitive packages that might include base salary and additional allowances or incentives based on performance and organizational policies. These roles often provide opportunities for growth and salary increments with experience.
The primary qualification for a Fresher in Voice Process in Tamil, Malayalam, or Punjabi is a strong command of any of these regional languages and basic English skills. A high school diploma or equivalent education is generally sufficient. Employers often look for candidates with excellent communication skills, patience, and the ability to handle customer queries effectively. Candidates may also benefit from having basic computer skills to navigate customer relationship management software.
Key skills for a Fresher in Voice Process for Tamil, Malayalam, or Punjabi include proficiency in the language, effective communication, active listening, and problem-solving abilities. Responsibilities involve handling customer inquiries, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. Adapting to various customer personalities, managing data accurately, and maintaining confidentiality are also critical to success in this role.