Fresher (Voice Process-Night Shift) Job Description Template
As a Fresher in the Voice Process Night Shift, you will be responsible for handling customer service calls, resolving inquiries, and providing accurate information to clients. This is a night shift role suitable for individuals with excellent communication skills and a customer-centric attitude.
Responsibilities
- Answer inbound customer calls and address inquiries
- Provide accurate and timely responses to customer questions
- Document customer interactions and update records
- Escalate unresolved issues to appropriate departments
- Maintain a high level of professionalism and customer satisfaction
- Adhere to company guidelines and procedures
- Work collaboratively with team members and supervisors
- Participate in training sessions to improve product knowledge
Qualifications
- High school diploma or equivalent
- Excellent communication skills in English
- Ability to work night shifts
- Strong problem-solving skills
- Customer-focused attitude
- Basic computer proficiency
- Willingness to learn and adapt
Skills
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Basic Computer Skills
- Active Listening
- Team Collaboration
Frequently Asked Questions
A Fresher working in a Voice Process Night Shift typically handles inbound and outbound customer calls, assisting with inquiries, resolving issues, and providing support. With a focus on communication and customer service, this role requires effective listening, problem-solving, and a friendly demeanor. Night shifts involve working outside regular hours, catering to customers from different time zones.
To become a Fresher in a Voice Process Night Shift, candidates should have a high school diploma or equivalent. Good communication skills are crucial, as is proficiency in the language required. Familiarity with basic computer operations is beneficial. Applications can be made by submitting a resume and possibly undergoing an interview to assess communication abilities.
The average salary for a Fresher in a Voice Process Night Shift varies based on location and company. Typically, the compensation includes a base salary with potential for bonuses based on performance metrics. Night shifts may offer additional allowances due to the non-standard working hours. It's advisable to research specific companies to get precise figures.
The primary qualification for a Fresher in a Voice Process Night Shift is a high school diploma or equivalent. Strong communication skills, especially in the language of the process, are essential. Some employers may provide training, making this role accessible to those new to the industry, provided they demonstrate aptitude and eagerness to learn.
Key skills for a Fresher in a Voice Process Night Shift include excellent verbal communication, active listening, empathy, and the ability to multitask. Responsibilities involve answering calls, addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction while adhering to company policies. Time management is also critical in handling night shift duties effectively.