Responsibilities
- Make outbound calls to prospective clients and customers.
- Answer incoming calls from potential customers.
- Provide detailed information about products and services.
- Persuade potential customers to purchase products or services.
- Maintain records of calls and customer information.
- Follow up on leads and conduct research to identify potential clients.
- Handle customer complaints or grievances courteously.
- Meet daily, weekly, and monthly targets set by the leadership team.
Qualifications
- High school diploma or equivalent.
- Strong verbal communication skills.
- Ability to handle rejection gracefully.
- Positive attitude and persuasive personality.
- Willingness to learn and adapt quickly.
- Basic computer literacy.
Skills
- Effective communication
- Customer relationship management
- Basic computer operation
- Time management
- Telephone etiquette
- Sales tactics
- Active listening
Frequently Asked Questions
A Fresher Telecaller is responsible for making outbound and taking inbound calls to customers or prospects. They aim to promote products, gather information, or address inquiries. This role often involves maintaining communication records and updating client information in databases. Telecallers must possess excellent communication skills and patience to effectively engage with various callers.
To become a Fresher Telecaller, candidates typically need excellent communication skills, primarily in English or the local language spoken. While formal education isn't always required, a high school diploma or equivalent can be advantageous. Training is often provided on the job. Employers look for candidates with a pleasant speaking voice, basic computer proficiency, and the ability to handle rejection.
The average salary for a Fresher Telecaller can vary based on factors such as location, the industry they work in, and the size of the company. Typically, freshers can expect a competitive starting salary with potential bonuses based on performance. The role may also offer growth opportunities, leading to increases in salary and responsibilities over time.
For a Fresher Telecaller role, formal qualifications may not be strictly necessary. However, having a high school diploma can be beneficial. More importantly, candidates should exhibit strong communication skills, a customer-oriented approach, and basic computer skills for managing call-related software. Training is often provided to help freshers adapt to company-specific requirements.
A successful Fresher Telecaller should have excellent verbal communication skills, active listening abilities, and proficiency in using basic computer programs for record-keeping. They must also be responsible for understanding the product or service they are promoting, managing customer databases efficiently, and handling customer inquiries or complaints professionally to maintain company reputation.