Fresher Non Voice Process Job Description Template
The Fresher Non Voice Process role involves addressing customer inquiries and troubleshooting issues primarily through email and chat support. This is an entry-level position designed for recent graduates interested in starting a career in customer service, focusing on non-verbal communication.
Responsibilities
- Handle customer queries via email and chat in a timely and professional manner
- Provide accurate and efficient resolutions to customer issues
- Maintain detailed records of customer interactions
- Collaborate with team members to ensure high-quality customer service
- Identify and escalate complex issues to senior team members or supervisors
- Ensure adherence to company policies and protocols
Qualifications
- Bachelor's degree in any discipline
- Excellent written communication skills
- Comfortable with using computers and various communication platforms
- Strong attention to detail
- Ability to work in a fast-paced environment
- Customer-oriented mindset
Skills
- Written Communication
- Email Support
- Chat Support
- Problem-solving
- Customer Service
- Time Management
- Basic Computer Skills
Frequently Asked Questions
A Fresher Non Voice Process professional typically handles backend support services that do not involve voice interactions. These professionals manage tasks such as data entry, verifying customer details, and processing transactions. They often work in sectors like BPO, IT services, and customer support industries, ensuring the smooth operation of business processes.
To become a Fresher Non Voice Process professional, candidates usually need a high school diploma or a bachelor's degree, depending on the company requirements. Basic computer skills, good typing speed, and attention to detail are crucial. Familiarity with CRM software or databases can be beneficial. Candidates should also be proficient in written communication and problem-solving.
The average salary for a Fresher Non Voice Process job varies depending on the company and location. Generally, entry-level positions in non-voice processes offer competitive salaries and may include benefits such as health insurance and paid time off. Salaries can increase with experience and skill advancement in areas like data analysis or specialized software usage.
Qualifications for a Fresher Non Voice Process role typically include a high school diploma or equivalent, with some employers preferring a bachelor's degree. Essential skills include proficiency in typing, familiarity with office software, and strong organizational capabilities. Some companies may also require specialized knowledge in the specific software or industry they operate in.
A Fresher Non Voice Process professional should possess strong typing skills, accuracy, and attention to detail. Responsibilities often include data entry, updating records, and interacting with multiple applications or databases. Excellent written communication skills are necessary to ensure tasks and correspondences are processed correctly. Problem-solving skills are also valuable in handling data discrepancies or customer issues.