Fresher Non Voice Process Job Description Template
As a Fresher Non Voice Process Associate, you will be responsible for addressing customer queries and concerns via non-voice channels such as email and chat. You will ensure service quality and customer satisfaction by providing timely and accurate information and support.
Responsibilities
- Respond to customer queries through email and chat in a timely manner
- Resolve customer issues and complaints with patience and understanding
- Maintain accurate records of customer interactions
- Collaborate with team members to ensure consistent and high-quality service
- Update knowledge base articles and standard operating procedures as needed
- Meet performance metrics related to response time, resolution rate, and customer satisfaction
Qualifications
- High school diploma or equivalent
- Strong written communication skills
- Proficiency in using computers and basic software applications
- Customer-centric attitude and ability to work in a fast-paced environment
- Detail-oriented and strong problem-solving skills
Skills
- Excellent written communication
- Email management
- Customer relationship management (CRM) software
- Problem-solving
- Attention to detail
- Time management
Frequently Asked Questions
A Fresher Non Voice Process job involves handling business operations without direct voice-based communication, typically through emails, chats, or data entry tasks. This role is ideal for newcomers to the corporate sector looking to enter the BPO or KPO industries. It requires strong written communication skills, attention to detail, and proficiency in using various computer applications.
To become a Fresher in a Non Voice Process role, candidates should focus on developing excellent typing and computer skills, as well as written communication abilities. While formal qualifications are not always mandatory, completing a degree in any discipline can be beneficial. Training in MS Office and familiarity with CRM software can also enhance employability in this field. Networking and applying through online job portals can help in finding suitable opportunities.
The average salary for a Fresher Non Voice Process job varies depending on the company and location. Generally, fresh graduates can expect an entry-level salary that is competitive in the BPO industry. Salaries may encompass basic pay and possible incentives based on performance. Over time, with experience and skill development, there is potential for salary increments and growth in responsibility.
Qualifications for a Fresher Non Voice Process position typically include a diploma or degree in any field, as employers value communication skills and computer proficiency over specific academic backgrounds. Training in office software and languages can be advantageous. Candidates should also exhibit strong problem-solving abilities, flexibility, and a willingness to learn new systems and processes.
Successful candidates in a Fresher Non Voice Process role excel in written communication, showcasing the ability to clearly convey information via email or chat. They require attention to detail and strong organizational skills for data management tasks. Responsibilities often include managing customer queries, data entry, updating records, and supporting colleagues with administrative functions. Proficiency in software applications and adaptability to handle diverse tasks are also crucial.