Food & Beverage - Captain Job Description Template
As a Food & Beverage Captain, you will oversee the dining experience, coordinate with kitchen and service staff, and lead a team to provide exceptional customer service. You will ensure that service standards are met and work to enhance guests' dining experiences in a hospitality environment.
Responsibilities
- Supervise and lead the F&B service team in delivering high-quality service
- Coordinate between the kitchen and dining areas to ensure seamless service
- Handle customer inquiries and resolve any service issues promptly
- Maintain a high standard of cleanliness and organization in all F&B areas
- Train and mentor new staff to meet service standards
- Manage inventory and order supplies as needed
- Ensure compliance with health and safety regulations
- Monitor customer satisfaction and gather feedback to improve service
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- At least 2 years of experience in a supervisory role in an F&B setting
- Strong knowledge of food and beverage operations and practices
- Excellent customer service and communication skills
- Ability to manage and lead a team effectively
- Strong problem-solving skills and attention to detail
- Flexibility to work various shifts including weekends and holidays
Skills
- Leadership
- Customer Service
- Communication
- Team Management
- Problem-Solving
- Inventory Management
- Health and Safety Compliance
- Time Management
Frequently Asked Questions
A Food & Beverage Captain oversees the daily operations within dining and service areas. They manage waitstaff, ensure customer satisfaction, and handle any service complaints. Their roles also include coordinating with kitchen staff for smooth service, maintaining quality control, and ensuring adherence to health and safety regulations. A Captain plays a crucial part in enhancing the guest experience by managing service efficiently and upholding dining standards.
To become a Food & Beverage Captain, one typically needs experience in service roles within the hospitality industry, often starting as a waiter or server. Most positions require a high school diploma or equivalent, with some employers preferring post-secondary education in hospitality management. Strong leadership skills, excellent communication abilities, and a thorough understanding of food service operations are essential for success in this role. Gaining experience and further training in these areas can significantly enhance one's prospects.
The average salary for a Food & Beverage Captain varies by location, experience, and establishment type. Generally, it includes base pay plus tips or a percentage of sales, particularly in upscale or high-volume settings. Captains in premier venues or cities with a high cost of living may earn more. Experience, skills, and leadership capabilities can positively influence the earning potential, offering opportunities for advancement and increased compensation within the hospitality sector.
Qualifying for a Food & Beverage Captain role typically requires prior experience in food service or hospitality, with a focus on leadership positions. A high school diploma is usually necessary, but advanced positions may require a degree in hospitality management. Key qualifications include excellent customer service, team management skills, and a deep understanding of food and beverage service protocols. Certifications in food safety and service excellence can also bolster a candidate's credentials.
Skills crucial for a Food & Beverage Captain include strong organizational abilities, effective communication, and leadership. Responsibilities involve overseeing service operations, managing staff, ensuring guest satisfaction, and implementing health and safety standards. They must handle customer inquiries and feedback, and ensure smooth coordination between the kitchen and service areas. Captains must also possess problem-solving skills to address service-related issues efficiently, maintaining a high standard of operation.