Finacle 10x L2 Application Support Job Description Template
The Finacle 10x L2 Application Support role involves delivering second-level technical support for the Finacle 10x application. This includes identifying, troubleshooting, and resolving issues while providing excellent customer service. Collaboration with cross-functional teams to ensure seamless application functionality is crucial.
Responsibilities
- Provide second-level technical support for the Finacle 10x application
- Identify, troubleshoot, and resolve application issues in a timely manner
- Work closely with L1 support teams to ensure seamless issue escalation and resolution
- Monitor application performance and stability
- Collaborate with development teams to identify and implement improvements
- Prepare and maintain documentation on resolved issues and best practices
- Conduct root cause analysis and create preventative measures for recurring issues
- Ensure compliance with service level agreements (SLAs)
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in a technical support role, preferably with Finacle 10x
- Strong understanding of banking domain and financial applications
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work effectively in a team-oriented environment
- Proven experience in handling high-pressure situations and managing multiple issues simultaneously
Skills
- Finacle 10x
- SQL
- Oracle or other RDBMS
- Unix/Linux
- Shell Scripting
- ITIL Framework
- Application performance monitoring
- Incident management
- Root cause analysis
- Customer service
Frequently Asked Questions
A Finacle 10x L2 Application Support professional is responsible for managing and resolving complex technical issues related to Finacle banking software. They provide advanced support by troubleshooting errors, implementing solutions, and collaborating with developers to maintain application efficiency and integrity. They also ensure uptime and offer guidance to L1 support teams.
To become a Finacle 10x L2 Application Support specialist, a candidate typically requires a bachelor’s degree in IT, Computer Science, or a related field. Experience with database management and prior exposure to Finacle software is advantageous. Additionally, proficiency in scripting languages and problem-solving skills are crucial for success in this role.
The average salary for a Finacle 10x L2 Application Support role varies based on geographic location, experience, and company size. Generally, professionals in this role are well-compensated, reflecting their specialized skills and the critical support they provide to ensure seamless operation of banking software environments.
Qualifications for a Finacle 10x L2 Application Support position typically include a degree in Information Technology, Computer Science, or a similar field. Additionally, hands-on experience with Finacle banking solutions, strong analytical skills, and familiarity with database management systems are essential. Certifications in relevant technologies can be beneficial.
An effective Finacle 10x L2 Application Support professional should possess strong problem-solving abilities, technical expertise in Finacle systems, and skills in database management. Responsibilities include diagnosing application errors, providing technical support, implementing solutions, and collaborating with developers to optimize system performance.