Field Collection Executive Job Description Template
The Field Collection Executive will play a critical role in the financial operations department by collecting outstanding payments from clients. This role requires frequent travel, maintaining detailed records of transactions, and ensuring compliance with company policies. The ideal candidate will be diligent, dependable, and possess excellent interpersonal skills.
Responsibilities
- Visit clients to collect outstanding payments
- Maintain accurate records of collections and cash handling
- Ensure compliance with company policies and regulations
- Provide daily reports to the management team
- Negotiate payment arrangements and timelines with clients
- Identify and flag problematic accounts needing further action
- Provide exceptional customer service during collection visits
Qualifications
- High school diploma or equivalent; higher education preferred
- Proven experience in field collections or a related area
- Valid driver’s license and reliable transportation
- Clean background check and credit history
- Strong negotiation and communication skills
- Ability to work independently and manage time efficiently
- Basic understanding of financial and accounting principles
Skills
- Customer Service
- Negotiation
- Time Management
- Record Keeping
- Microsoft Office
- Basic Accounting
- Problem Solving
- Communication
- Dependability
- Attention to Detail
Frequently Asked Questions
A Field Collection Executive is responsible for collecting payments from clients or customers on behalf of a company. They manage client accounts and ensure timely payments by directly visiting and engaging with clients to recover outstanding balances. Their role involves negotiation, communication, and maintaining accurate records of transactions.
To become a Field Collection Executive, candidates typically need a high school diploma or equivalent. Experience in customer service or sales can be beneficial. Strong communication, negotiation, and organizational skills are essential. Some companies may provide specific on-the-job training to familiarize you with collection processes and systems.
The average salary for a Field Collection Executive varies based on location, company size, and individual experience. Compensation often includes a base salary with potential commission or bonuses tied to performance metrics like the amount of debt recovered. It's best for candidates to research local listings for more accurate salary expectations in their area.
Qualifications for a Field Collection Executive typically include a high school diploma or equivalent. Employers value candidates with previous experience in collections, customer service, or sales. Skills such as effective communication, negotiation, time management, and proficiency with basic computer applications are highly desirable in this position.
Successful Field Collection Executives possess excellent communication and negotiation skills, enabling them to effectively collect overdue payments. Responsibilities include managing client portfolios, visiting clients for payment recovery, maintaining accurate financial records, and adhering to legal guidelines. Strong organizational skills are also critical to managing multiple accounts efficiently.