Female Telugu Tele-Consultants Job Description Template
The Female Telugu Tele-Consultants will be responsible for providing top-notch customer support through telephone interactions. The role requires handling customer inquiries, resolving issues, and enhancing customer satisfaction by delivering personalized solutions.
Responsibilities
- Handle incoming and outgoing customer calls in Telugu.
- Assist customers with inquiries, complaints, and technical support.
- Provide accurate and comprehensive information about products and services.
- Maintain customer records by updating account information.
- Resolve customer issues efficiently and effectively.
- Promote and upsell products and services to customers.
- Adhere to company policies and procedures while handling calls.
Qualifications
- High school diploma or equivalent required; a degree in any field is a plus.
- Previous experience in a customer service or tele-consultant role preferred.
- Fluent in Telugu and proficient in English.
- Strong verbal communication and listening skills.
- Ability to remain calm and handle stress during high call volumes.
- Customer-centric attitude with a proactive problem-solving approach.
Skills
- Telugu language proficiency
- Customer service
- Telephone etiquette
- Problem-solving
- Communication skills
- Data entry
- CRM software proficiency
Frequently Asked Questions
A Female Telugu Tele-Consultant primarily provides advisory services over the phone, focusing on customers who speak Telugu. She helps address customer inquiries, offers product or service advice, and ensures customer satisfaction. Alongside handling calls proficiently, she may engage in tasks such as data entry and follow-ups, requiring excellent communication and problem-solving skills.
To become a Female Telugu Tele-Consultant, one should be proficient in the Telugu language and have strong communication skills. A high school diploma may suffice, but additional customer service experience can be advantageous. Training programs on communication and customer handling can enhance prospects significantly in securing such a role.
The average salary for a Female Telugu Tele-Consultant varies based on factors such as experience, location, and the hiring organization. Typically, the salary ranges modestly but may include additional performance-based incentives or bonuses. Researching salary trends in targeted job markets can provide more precise figures.
Essential qualifications for a Female Telugu Tele-Consultant include fluency in Telugu and English, excellent communication skills, and basic technical proficiency in using communication tools. Although not mandatory, a background in customer service or telecommunication, along with professional training, can significantly improve employment opportunities.
Key skills for a Female Telugu Tele-Consultant include active listening, empathy, and the ability to efficiently resolve customer queries. Responsibilities encompass handling inbound and outbound calls, addressing customer concerns, maintaining records, and collaborating with teams to enhance customer satisfaction and achieve service goals.