Female Tellycaller Required for Financial Services Job Description Template
As a Female Tellycaller for our financial services team, you will be responsible for handling inbound and outbound calls to assist customers with their financial services inquiries. You will provide information, handle complaints, and ensure a high level of customer satisfaction through professional and courteous service.
Responsibilities
- Handle inbound and outbound calls promptly and professionally.
- Provide accurate information related to financial products and services.
- Resolve customer complaints efficiently and ensure follow-up.
- Maintain customer records by updating account information.
- Collaborate with team members to improve customer service.
- Meet or exceed call handling quotas and customer satisfaction benchmarks.
- Participate in training sessions to enhance product knowledge.
Qualifications
- High School Diploma or equivalent; additional qualifications in finance or customer service are a plus.
- Proven experience as a telecaller or customer service representative.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks efficiently.
- Strong problem-solving skills and attention to detail.
- Proficiency in relevant computer applications.
Skills
- Microsoft Office Suite
- CRM software
- Effective communication
- Customer relationship management
- Problem-solving
- Time management
- Data entry skills
Frequently Asked Questions
A Female Tellycaller in financial services is responsible for making outbound calls to potential clients or customers to pitch and promote financial products and services. They provide detailed information about offerings, handle customer queries, and gather necessary client data to assist in decision-making processes. Tellycallers play a vital role in customer service and sales.
To become a successful Female Tellycaller in the financial sector, candidates should have excellent communication skills, a good understanding of financial products, and the ability to handle objections calmly. Prior experience in telesales or customer service is beneficial. Additionally, having patience, persistence, and a friendly demeanor can enhance customer interactions and improve closing rates.
The average salary for a Female Tellycaller in financial services varies based on experience, location, and the employing organization. Typically, base pay is complemented by commissions or bonuses for meeting sales targets, making it essential for individuals to also focus on performance incentives. Additional benefits may include health coverage and professional development opportunities.
To qualify for a Female Tellycaller position in financial services, a high school diploma or equivalent is usually required. Proficiency in local languages and basic computer skills are essential. While not mandatory, a background in finance or sales can be advantageous. Employers often look for individuals with strong interpersonal skills and a proactive approach to customer engagement.
Essential skills for a Female Tellycaller in financial services include strong verbal communication, active listening, and negotiation abilities. They are responsible for engaging customers over the phone, explaining financial products, recording customer information accurately, and meeting daily call targets. Additional responsibilities include following up on leads and ensuring customer satisfaction.