Responsibilities
- Make outbound calls to potential and existing customers.
- Respond to customer inquiries promptly and efficiently.
- Provide accurate information about product features and services.
- Resolve customer complaints and issues to ensure customer satisfaction.
- Document and update customer records in the database.
- Follow up on customer calls where necessary.
- Meet daily, weekly, and monthly call quotas.
Qualifications
- High school diploma or equivalent.
- Proven experience as a tele-caller or similar customer service role.
- Excellent verbal communication skills.
- Ability to handle high volumes of calls daily.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and databases.
Skills
- Telephone etiquette
- Customer relationship management (CRM) software
- Data entry
- Problem-solving
- Time management
- Communication
- Active listening
Frequently Asked Questions
A Female Tele-Caller is responsible for reaching out to potential and existing customers via phone calls. She handles customer inquiries, sells products or services, and ensures customer satisfaction. A tele-caller must effectively communicate product information, gather customer feedback, and follow up on leads, making strong communication skills and patience key to the role.
To become a successful Female Tele-Caller, one should possess excellent communication skills, a persuasive attitude, and good listening abilities. It's beneficial to have a background in sales or customer service. Training in relevant software and tools, along with a basic understanding of the company's products or services, is also essential to drive performance and achieve sales targets.
The average salary for a Female Tele-Caller varies depending on experience, location, and industry. Generally, salaries include a base pay with potential bonuses or commission tied to performance metrics such as sales or customer conversion rates. Tele-callers may also receive additional benefits such as healthcare or transport allowances depending on the employer.
Typically, a high school diploma or equivalent is required for a Female Tele-Caller position. However, having a degree in business, marketing, or communications can be advantageous. Employers often seek candidates with experience in telemarketing, sales, or customer service, along with a proven track record of achieving targets through effective communication.
Key skills required for a Female Tele-Caller include strong verbal communication, confidence in handling rejection, empathy, and good problem-solving skills. Responsibilities often involve identifying leads, making cold calls, recording call outcomes, and following up on unresolved issues. Being adept at using CRM software is also crucial for managing customer interactions effectively.