Female Tele-Caller for Banking Collections II DRA Job Description Template
The Female Tele-Caller for Banking Collections II DRA will be responsible for contacting customers to recover outstanding payments on overdue accounts. She will provide information regarding due payments, negotiate payment plans, and ensure compliance with banking regulations. This role requires strong persuasive communication skills and the ability to handle sensitive financial matters.
Responsibilities
- Contact customers via phone to inform them of overdue payments.
- Negotiate payment plans and settlements within the assigned authority.
- Maintain records of calls and payment status in the system.
- Follow up regularly with customers to ensure timely payments.
- Address customer queries and provide accurate information about their accounts.
- Ensure compliance with DRA (Debt Recovery Agent) regulations and banking guidelines.
- Achieve daily, weekly, and monthly collection targets.
- Provide feedback and updates to the collections manager regarding account status.
Qualifications
- High school diploma or equivalent.
- Certification as a Debt Recovery Agent (DRA).
- Previous experience in banking collections or a similar role is preferred.
- Excellent communication and negotiation skills.
- Ability to handle stress and difficult conversations professionally.
- Strong attention to detail and organizational skills.
Skills
- Customer Service
- Debt Recovery
- Negotiation
- Communication
- Time Management
- Financial Acumen
- Problem Solving
- CRM Software
Frequently Asked Questions
A Female Tele-Caller for Banking Collections II DRA is responsible for contacting customers to collect outstanding payments on behalf of a bank. This role involves managing and resolving queries related to payments, negotiating payment plans, and maintaining records of transactions. The tele-caller uses communication skills to ensure customers are aware of their dues and help facilitate timely payments, often following strict confidentiality and financial regulations.
To become a Female Tele-Caller for Banking Collections II DRA, one typically needs a high school diploma or equivalent. Knowledge of banking and finance, along with prior experience in a call center, can be beneficial. Obtaining a Debt Recovery Agent (DRA) certification is often required, as it verifies an understanding of financial regulations and customer service excellence. Strong communication and negotiation skills are essential for success in this role.
The average salary for a Female Tele-Caller in Banking Collections II DRA varies based on location, experience, and qualifications. Typically, this role offers competitive base pay, with potential for bonuses based on performance or successful collections. Additional benefits might include health insurance or retirement plans, which are determined by the specific employer and the candidate’s job performance and tenure in the role.
Qualifications for a Female Tele-Caller in Banking Collections II DRA often include a high school diploma or equivalent, with some employers preferring candidates with higher education or specific credentials in finance or business. A DRA certification is crucial, as it equips the tele-caller with the necessary knowledge to navigate debt recovery processes. Proficiency in relevant software and outstanding communication skills are also important for managing customer interactions efficiently.
For a Female Tele-Caller in Banking Collections II DRA, skills such as strong communication, active listening, negotiation, and proficiency in using call center software are essential. Responsibilities include contacting customers to discuss outstanding debts, recording transactions, negotiating repayment plans, and providing exceptional customer service. Handling sensitive financial information with discretion and adhering to industry regulations are crucial tasks in this role.