Responsibilities
- Supervise and lead the food and beverage service team.
- Ensure excellent customer service and guest satisfaction.
- Train and orient new team members.
- Manage daily operations, including staff scheduling and inventory management.
- Coordinate with kitchen staff for timely and accurate order delivery.
- Address and resolve customer complaints and feedback.
- Ensure compliance with health and safety regulations.
- Assist in menu planning and updates.
Qualifications
- High school diploma or equivalent; post-secondary education in hospitality is a plus.
- Minimum of 3 years of experience in the food and beverage industry.
- Previous experience in a supervisory role is preferred.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of health and safety regulations.
Skills
- Team leadership
- Customer service
- Staff training
- Operations management
- Conflict resolution
- Scheduling
- Inventory management
- Health and safety compliance
Frequently Asked Questions
An F&B Service Captain oversees the dining service operations, ensuring a high level of customer satisfaction. They manage staff, coordinate with the kitchen for timely food orders, and handle guest complaints. Their role is pivotal in ensuring operational efficiency and maintaining service quality.
To become an F&B Service Captain, one typically needs experience in food and beverage services and strong leadership skills. A degree or diploma in hospitality management can be beneficial. Demonstrating excellent organizational abilities and customer service expertise is crucial to advancing to this role.
The average salary for an F&B Service Captain varies depending on factors such as location, type of establishment, and experience. Generally, they earn a competitive wage, with opportunities for tips and bonuses. Industry reports and salary guides can provide specific figures based on market trends.
Qualifications for an F&B Service Captain role often include a background in hospitality management, proven experience in food and beverage services, and leadership skills. Some positions may require certifications in food safety or customer service management, enhancing professional standing and career prospects.
An F&B Service Captain must possess strong customer service skills, leadership qualities, and excellent communication abilities. Responsibilities include managing dining operations, supervising staff, handling guest inquiries, and ensuring compliance with health and safety regulations, ensuring a seamless dining experience.