F&B Captain Job Description Template
The F&B Captain is responsible for supervising all aspects of Food & Beverage operations. This includes overseeing staff, ensuring guest satisfaction, maintaining inventory, and upholding health and safety standards. The role requires a blend of leadership, operational management, and customer service skills.
Responsibilities
- Supervise and mentor F&B staff to ensure top-notch service.
- Coordinate daily front-of-house and back-of-house operations.
- Interact with guests to ensure satisfaction and handle complaints.
- Manage inventory and order supplies as needed.
- Maintain cleanliness and health standards in dining areas.
- Assist in the development and implementation of service policies.
- Conduct regular training sessions for staff.
- Monitor financial performance and cost control.
Qualifications
- Minimum high school diploma or equivalent; hospitality-related degree preferred.
- Proven experience as a supervisor or similar role in F&B operations.
- Strong understanding of restaurant operations and hospitality principles.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and handle stress effectively.
- Knowledge of health and safety regulations.
Skills
- Staff management
- Customer service
- Inventory management
- Conflict resolution
- Operational planning
- Food safety knowledge
- Cash handling
Frequently Asked Questions
An F&B Captain plays a crucial role in a restaurant by overseeing the dining experience, ensuring high service standards, and managing staff. Responsibilities include greeting guests, taking orders, coordinating between the kitchen and front-of-house, and resolving any service issues promptly. They are pivotal in creating a positive dining atmosphere and enhancing guest satisfaction.
To become an F&B Captain, one typically needs several years of experience in the food and beverage industry, starting from positions like waiter or server. It's beneficial to have formal education in hospitality management. Key skills such as leadership, communication, and customer service are essential. Additionally, on-the-job training and certifications can enhance prospects.
The average salary for an F&B Captain varies based on factors such as location, the establishment's prestige, and experience. Generally, it ranges from moderate to high, reflecting responsibilities like managing teams, delivering excellent guest experiences, and maintaining service quality. Companies may also offer additional benefits and performance-related incentives.
An F&B Captain should possess a high school diploma, though a degree in hospitality management is advantageous. Essential qualifications include extensive experience in food service, strong leadership abilities, exceptional interpersonal skills, and proficiency in customer service. Certifications in food safety and hospitality best practices may also be preferred by employers.
A successful F&B Captain must excel in leadership, communication, and problem-solving. Responsibilities include managing staff schedules, ensuring quality service, and addressing guest needs. They should be adept at multitasking, have a keen eye for detail, and be able to handle high-pressure environments while maintaining a positive dining experience for guests.