F&B Captain Job Description Template
As an F&B Captain, you will oversee the day-to-day operations of our food and beverage services. Your role involves managing staff, ensuring high service standards, coordinating with kitchen staff, addressing guest concerns, and contributing to seamless operations to enhance customer satisfaction.
Responsibilities
- Supervise and coordinate activities of dining room personnel
- Ensure consistent high-level service and customer satisfaction
- Manage staff schedules and handle operational logistics
- Liaise between the kitchen and service areas to ensure smooth operations
- Address and resolve guest complaints and concerns promptly
- Maintain inventory and report needs for supplies and equipment
- Train new employees and conduct regular staff meetings
- Implement and monitor health and safety protocols
Qualifications
- High school diploma or equivalent
- Minimum 2 years of experience in a supervisory role in F&B service
- Strong understanding of hospitality service standards
- Excellent communication and leadership skills
- Ability to manage stressful situations and resolve conflicts
- Detail-oriented with a focus on customer satisfaction
Skills
- Leadership
- Customer Service
- Staff Coordination
- Conflict Resolution
- Inventory Management
- Health and Safety Standards
- Communication
- Team Training
Frequently Asked Questions
An F&B Captain, also known as a Food and Beverage Captain, supervises and coordinates activities of dining room personnel to provide fast and courteous dining room service to patrons. They manage reservations, ensure table settings are correct, handle guest complaints, and sometimes assist in service. F&B Captains frequently interact with both staff and guests, optimizing the efficiency and quality of service.
To become a successful F&B Captain, candidates typically need several years of experience in food service roles, strong leadership skills, and excellent communication abilities. A background in hospitality or a related field is advantageous, along with certification from hospitality management programs. Additionally, developing keen attention to detail and mastery in guest service enhances success in this role.
The average salary for an F&B Captain can vary significantly depending on factors such as location, establishment type, and level of experience. Typically, F&B Captains in high-end restaurants or luxury hotels may earn more compared to those in more casual settings. As their role involves leadership and exceptional service skills, compensation reflects these responsibilities.
Qualifications for becoming an F&B Captain often include a high school diploma or equivalent, although some employers prefer candidates with formal hospitality training or degrees. Extensive experience in food and beverage service, proficiency in point-of-sale systems, and strong leadership skills are also essential. Additionally, knowledge of food safety regulations is crucial for this role.
To be an effective F&B Captain, someone should possess excellent communication and organizational skills, the ability to lead and motivate a team, and proficiency in conflict resolution. Key responsibilities include overseeing all aspects of the dining experience, managing service workflow, and ensuring compliance with health and safety regulations. Maintaining guest satisfaction is a primary focus, involving direct interaction and immediate problem-solving.