Excellent Job Opportunity for Freshers - Voice Process (Night Shift) Job Description Template
This role involves managing inbound and outbound calls with a focus on providing excellent customer service. The night shift position is designed for freshers who are eager to start their career in a dynamic and fast-paced environment. You will interact with customers, resolve their queries, and ensure a high level of satisfaction.
Responsibilities
- Handle inbound and outbound calls efficiently.
- Resolve customer queries and provide accurate information.
- Meet performance targets and call quality standards.
- Document all interactions in the CRM system.
- Maintain a high level of customer satisfaction.
- Work collaboratively with team members and supervisors.
Qualifications
- High school diploma or equivalent.
- Excellent verbal communication skills.
- Ability to work night shifts.
- Strong interpersonal skills.
- Willingness to learn and adapt.
- Fresher candidates are welcome.
Skills
- Customer service
- Telecommunication
- Basic computer skills
- CRM software
- Active listening
- Problem-solving
Frequently Asked Questions
A Voice Process role in a night shift typically involves handling inbound or outbound calls for customer support, sales, or inquiries. Employees must communicate effectively, understand customer needs, and provide resolutions. The night shift may require adaptation to different time zones, impacting communication with international clients.
To be eligible for a Voice Process position as a fresher, candidates should have good communication skills, proficiency in the required language, and basic computer knowledge. Though prior experience is not mandatory, showcasing strong interpersonal skills and a willingness to learn can be beneficial during the hiring process.
The average salary for a fresher in a Voice Process night shift job can vary based on the company, location, and industry. Typically, it includes a base pay along with potential night shift allowances. Candidates may also receive benefits such as health insurance and performance incentives, depending on the employer's policies.
For a fresher Voice Process job, typically a high school diploma or equivalent is required. Key qualifications include strong verbal communication skills, problem-solving abilities, and basic technical skills. Additional training in customer service or sales can enhance a candidate's prospects for securing the role.
Successful careers in Voice Process night shifts require excellent verbal communication, active listening skills, patience, and empathy. Employees should be adaptable to nighttime working hours with good stress management and multitasking abilities. Familiarity with CRM software and efficient phone handling techniques can also be advantageous.