ERP Technical Support Job Description Template
The ERP Technical Support professional will be integral in ensuring the ERP system operates smoothly for all users within the organization. This role involves troubleshooting, diagnosing technical issues, performing system updates, and providing end-user training to ensure optimal use of ERP systems.
Responsibilities
- Provide technical support for ERP system users via phone, email, and in-person.
- Diagnose and troubleshoot system issues, logging and resolving support tickets.
- Monitor system performance and conduct regular maintenance to ensure efficiency.
- Assist in system upgrades, patches, and overall optimization.
- Document technical issues and resolutions for future reference.
- Collaborate with IT and operations teams to ensure system integrity.
- Train end-users on system functionalities and best practices.
- Ensure data integrity and security within the ERP system.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 2 years of experience in technical support, preferably with ERP systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple support requests.
- Experience with database management and SQL.
Skills
- ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)
- SQL and database management
- Technical troubleshooting
- System maintenance and upgrades
- User training and documentation
- Problem-solving
- Customer service
- Networking basics
Frequently Asked Questions
An ERP Technical Support specialist is responsible for troubleshooting and resolving technical issues within an organization's ERP system. They provide technical assistance, ensure system performance, assist with upgrades, and work closely with users to understand and resolve problems, ensuring the ERP system supports business operations efficiently.
To become an ERP Technical Support specialist, individuals typically require a bachelor's degree in computer science, information technology, or a related field. Gaining experience in IT support and familiarity with various ERP systems is essential. Acquiring certifications from major ERP vendors and developing strong problem-solving and communication skills will enhance career prospects.
The average salary for an ERP Technical Support specialist varies based on experience, location, and company size. Generally, it is competitive within the IT industry. Salary increases with additional certifications, expertise in specific ERP systems, and advanced technical skills, reflecting the specialist's ability to manage complex system issues effectively.
Key qualifications for ERP Technical Support include a bachelor's degree in computer science or a related field. Practical experience in IT support and specific ERP systems is crucial. Certifications from ERP software providers, strong communication abilities, and problem-solving skills are also important to effectively assist users and manage technical issues.
An ERP Technical Support specialist must possess strong analytical and technical skills to troubleshoot system issues. Responsibilities include providing user support, handling system updates, and ensuring optimal system performance. Knowledge of different ERP software, effective communication, and the ability to educate non-technical users are crucial for success in this role.