Responsibilities
- Make outbound calls to prospective customers to promote products or services.
- Handle incoming customer inquiries and provide thorough information.
- Maintain accurate records of customer interactions and transactions.
- Follow up on previous customer contacts.
- Meet daily and monthly call quotas.
- Resolve customer complaints and issues in a professional manner.
- Keep up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or equivalent.
- Proven experience as a telecaller or similar customer service role.
- Excellent communication skills, both verbal and written.
- Ability to handle rejection and remain motivated.
- Comfortable working with targets and under pressure.
Skills
- Customer Service
- Telephone Etiquette
- CRM Software
- Data Entry
- Problem-Solving
- Active Listening
- Time Management
Frequently Asked Questions
A telecaller is responsible for making outbound calls to customers or potential clients to promote products and services, collect feedback, or conduct surveys. They handle customer inquiries, provide information about products, and document feedback. Telecallers may also perform data entry tasks, maintain call logs, and update customer records. Their role is crucial in building customer relationships and contributing to sales objectives.
To become a telecaller, candidates generally need a high school diploma or equivalent. Strong communication skills, both verbal and written, and a good command of the relevant language are crucial. Telecallers should possess customer service skills, basic computer literacy, and the ability to handle challenging callers with patience. Previous experience in customer support or sales can be beneficial, alongside a friendly and persuasive demeanor.
The average salary for a telecaller varies depending on the location, industry, and experience level. Entry-level telecallers typically earn a base salary, often supplemented by performance-based incentives or commissions. Those with more experience or working in specialized industries may command higher salaries. Compensation packages may also include benefits such as health insurance, paid time off, and productivity bonuses.
While a formal educational qualification is not always mandatory for a telecaller position, a high school diploma or equivalent is usually expected. Employers often seek candidates with excellent communication and interpersonal skills, proficiency in relevant languages, and the ability to persuade or influence customers positively. Knowledge of basic computer applications and customer service experience can further enhance a candidate's profile.
A successful telecaller must have strong communication and active listening skills to engage effectively with customers. They should be adept at handling objections, possess a persuasive attitude, and maintain professionalism during calls. Responsibilities include making outbound calls, providing product information, recording call details, and achieving sales targets. Telecallers should also have the ability to multitask, work under pressure, and adapt to customer needs promptly.