Dubai Telecaller Job Description Template
As a Dubai Telecaller, you will be responsible for handling outbound and inbound calls to and from customers. This role requires you to address inquiries, resolve issues, and provide information about products and services. You will play a pivotal role in delivering excellent customer service and maintaining customer satisfaction.
Responsibilities
- Manage and respond to a high volume of inbound and outbound calls
- Address customer inquiries and resolve issues promptly
- Provide information about products and services
- Maintain records of customer interactions and transactions
- Ensure customer satisfaction by delivering high-quality service
- Follow communication procedures, guidelines, and policies
- Collaborate with team members to improve customer service
Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or call center role
- Proficiency in relevant computer applications
- Fluency in English; additional languages are a plus
- Strong verbal communication skills
- Ability to handle stressful situations with composure and professionalism
- Excellent problem-solving abilities
Skills
- Telecalling
- Customer Relationship Management (CRM) software
- Microsoft Office
- Active Listening
- Multitasking
- Conflict Resolution
- Time Management
Frequently Asked Questions
A Dubai Telecaller is responsible for making outbound calls to potential customers to inform them about products or services. They engage clients in persuasive communication to generate leads and conversions, manage follow-up processes, and ensure high customer satisfaction by providing accurate information. Telecallers also maintain records of customer interactions and feedback for further developmental purposes.
To become a Telecaller in Dubai, candidates typically need a high school diploma or equivalent. Excellent communication skills in English and Arabic are highly beneficial. Prior customer service or telemarketing experience is preferred, along with familiarity with CRM systems. Training programs that focus on customer interaction and sales techniques can be beneficial for aspiring telecallers.
The average salary for a Telecaller in Dubai can vary based on experience, skills, and employer type. Generally, telecallers may receive a base salary plus potential commissions or incentives based on performance metrics such as sales, lead generation, or customer satisfaction ratings. Additional benefits might include transport allowances, meal vouchers, and health insurance.
Qualifications for a Telecaller position in Dubai typically include a high school diploma or equivalent and proficiency in languages spoken in the region, especially Arabic and English. Employers may prefer candidates with previous experience in telemarketing or customer service. Strong communication, interpersonal skills, and basic computer skills are essential for handling telecalling software and customer databases.
Successful Telecallers in Dubai need excellent verbal communication and persuasive skills to engage potential customers effectively. Responsibilities include making outbound calls, generating leads, and managing customer interactions professionally. Attention to detail, active listening, and problem-solving abilities are crucial to address customer inquiries and issues efficiently, thereby enhancing customer satisfaction and achieving sales targets.