Domestic Voice Process - Tamil Job Description Template
As a Domestic Voice Process Executive specializing in Tamil, you will be responsible for providing excellent customer support through inbound and outbound calls. Your primary aim will be to address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
Responsibilities
- Handle inbound and outbound customer calls in Tamil and provide accurate and timely responses.
- Resolve customer inquiries and complaints effectively and professionally.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Update customer records and log all interactions in the CRM system.
- Meet performance metrics and targets set by the team leader.
- Provide feedback and insights to improve customer service processes.
- Collaborate with the team to enhance overall customer experience.
Qualifications
- Fluency in Tamil is mandatory.
- High school diploma or equivalent; higher education preferred.
- Previous experience in a customer service or call center role is an advantage.
- Strong verbal communication and listening skills.
- Ability to handle stressful situations and remain calm under pressure.
- Problem-solving skills and attention to detail.
Skills
- Fluent in Tamil
- Customer Service
- Communication
- Call Handling
- CRM Software
- Problem Solving
- Time Management
Frequently Asked Questions
A Domestic Voice Process - Tamil involves handling inbound and outbound calls effectively in the Tamil language. The role requires the professional to provide customer support, resolve queries, and offer information about products or services to Tamil-speaking clients. This position demands clear communication skills, patience, and problem-solving abilities.
To become a Domestic Voice Process Executive specializing in Tamil, one should have a high school diploma or equivalent qualification. Fluency in Tamil along with good command over English is essential. Prior experience in customer service or call centers is advantageous. Strong interpersonal and communication skills are crucial as well.
The average salary for a Domestic Voice Process - Tamil varies based on experience and location. Generally, entry-level positions might start with modest pay, while experienced professionals can earn more. Additional incentives and bonuses are often provided based on performance, contributing to overall earnings.
A primary qualification for a Domestic Voice Process - Tamil role is fluency in the Tamil language. Employers may require a minimum of a high school diploma or equivalent. Strong communication skills, basic computer literacy, and prior customer service experience are often preferred. Being able to work in rotational shifts is also frequently needed.
Key skills required for a Domestic Voice Process Executive in Tamil include excellent verbal communication in Tamil, active listening abilities, and empathy towards customer issues. Responsibilities involve answering customer queries, handling complaints, and providing solutions promptly. Familiarity with CRM software can also be beneficial for this role.