Domestic Voice Process Executive Job Description Template
The Domestic Voice Process Executive is responsible for managing incoming and outgoing customer calls, addressing their concerns, and providing reliable information and solutions. The role requires excellent communication skills, a problem-solving attitude, and a passion for customer service.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, complaints, and issues in a timely manner.
- Provide accurate information about products and services.
- Maintain customer records by updating account information.
- Identify and escalate priority issues to the appropriate departments.
- Follow up on customer calls where necessary.
- Achieve set targets and performance metrics.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a voice process.
- Excellent verbal communication skills in the local language and English.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Good listening skills.
- Ability to work flexible hours, including weekends and holidays if required.
Skills
- Telephone etiquette
- Active listening
- Problem-solving
- Customer relationship management (CRM)
- Time management
- Multitasking
- Basic computer skills
- Data entry
Frequently Asked Questions
A Domestic Voice Process Executive is responsible for handling inbound and outbound calls within a company, providing customer service, support, and solutions. Key responsibilities include addressing inquiries, resolving complaints, and ensuring customer satisfaction. They also maintain call logs and provide feedback for process improvement.
To become a Domestic Voice Process Executive, candidates typically need a high school diploma or equivalent. Proficiency in the regional language, strong communication skills, and basic computer knowledge are essential. Relevant experience in customer service can be beneficial, alongside undergoing on-the-job training to grasp company-specific processes.
The average salary for a Domestic Voice Process Executive varies based on experience, location, and company size. Typically, entry-level positions receive a lower salary, but there can be bonus structures or incentives based on performance. Experienced professionals may see higher salaries proportionate to their skills and tenure.
A Domestic Voice Process Executive generally requires at least a high school diploma. Strong verbal communication skills, proficiency in the local language, and basic IT skills are essential. Additional certifications in customer service or call center operations can enhance a candidate's profile. Prior experience in customer-facing roles is advantageous.
A Domestic Voice Process Executive should excel in communication, demonstrate active listening, and possess problem-solving skills. Responsibilities include managing customer queries, addressing complaints, and maintaining customer satisfaction. Additionally, they should be adept at using call center software and maintaining detailed records of customer interactions.