Domestic Voice Process (Customer Support and Telesales) Job Description Template
As a member of our Domestic Voice Process team, you will be responsible for providing high-quality customer support and engaging in telesales activities. Your primary duties will include managing calls, addressing customer inquiries, and promoting products or services to meet and exceed sales goals.
Responsibilities
- Handle inbound and outbound customer calls efficiently.
- Resolve customer queries and issues in a timely manner.
- Promote and upsell products or services to customers.
- Maintain accurate records of customer interactions and sales.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Achieve daily, weekly, and monthly sales targets.
- Adhere to company policies and procedures to ensure compliance and quality standards.
Qualifications
- High school diploma or equivalent.
- Prior experience in customer support or telesales preferred.
- Excellent verbal communication skills.
- Ability to handle high call volumes and remain calm under pressure.
- Strong persuasion and negotiation skills.
- Good organizational and multitasking abilities.
- Basic computer literacy and familiarity with CRM systems.
Skills
- Customer Service
- Telesales
- Communication
- CRM Software
- Conflict Resolution
- Sales Techniques
- Problem Solving
- Time Management
Frequently Asked Questions
A Domestic Voice Process Executive handles inbound and outbound calls for customer support and telesales. They assist customers with inquiries, resolve issues, and promote products and services, focusing on maintaining customer satisfaction and achieving sales targets within national boundaries.
To become a Domestic Voice Process Executive, one usually needs a high school diploma or equivalent. Strong communication skills, proficiency in local languages, and basic computer knowledge are essential. Some positions may prefer prior experience in customer service or telesales, but many companies offer training to new hires.
The average salary for a Domestic Voice Process Executive varies depending on the company and location, but it typically ranges within industry standards for entry-level customer service roles. Experience, performance, and additional skills can lead to higher earnings and potential bonuses.
Qualifications for Domestic Voice Process roles typically include a high school diploma, excellent verbal communication skills, and basic computer proficiency. Familiarity with customer service protocols and knowledge of the local market and language enhance a candidate's appeal for these roles.
Key skills for a Domestic Voice Process Executive include strong communication and problem-solving abilities, active listening, and sales proficiency. Responsibilities encompass handling customer calls, addressing issues, providing accurate information, up-selling products, and maintaining detailed call records.