Expertia logo

Home

>

JD Templates

Desktop Support L1/L2/L3/Network Engineer Job Description Template

In this role, you will provide tiered technical support and maintenance for desktop systems and network infrastructure. You'll handle initial troubleshooting (L1), more complex issues (L2), in-depth technical problems (L3), and overall network engineering tasks. Your goal is to maintain seamless operations and robust network performance.

in
f

Responsibilities

  • Provide first, second, and third-level technical support for desktop hardware and software issues.
  • Diagnose and resolve network-related issues and perform network maintenance tasks.
  • Install, configure, and maintain desktop systems, applications, and network hardware.
  • Monitor network performance and security, implementing necessary upgrades and patches.
  • Document and track issues, resolutions, and changes in a ticketing system.
  • Collaborate with other IT professionals to optimize and secure the network.
  • Educate users on IT policies and best practices.
  • Participate in disaster recovery planning and execution.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • CompTIA A+, Network+, or similar certification.
  • Minimum of 2 years of experience in desktop support and network engineering.
  • Strong understanding of network protocols, configurations, and security principles.
  • Excellent problem-solving and communication skills.
  • Ability to work both independently and within a team.

Skills

  • Windows and Mac OS Support
  • Network Troubleshooting
  • Active Directory Management
  • TCP/IP Networking
  • Firewall Configuration
  • VPN Setup
  • Microsoft Office Suite
  • Ticketing Systems (e.g., JIRA, ServiceNow)
  • Scripting (e.g., PowerShell)

Start Free Trial

Frequently Asked Questions

A Desktop Support L1/L2/L3/Network Engineer is responsible for installing, maintaining, and troubleshooting network systems and user devices. They provide comprehensive support for hardware, software, operating systems, and network connectivity issues, ensuring smooth IT operations.

To become a Desktop Support L1/L2/L3/Network Engineer, one should have a degree in IT or a related field, along with certifications like CompTIA A+, Network+ or CCNA. Gaining hands-on experience through internships or entry-level IT roles is crucial for developing the necessary technical skills.

The average salary for a Desktop Support L1/L2/L3/Network Engineer varies, depending on experience, location, and company. Typically, entry-level positions at L1 are on the lower end, while L3 and Network Engineers earn higher wages as their roles involve more complex problem-solving and responsibilities.

Desktop Support L1/L2/L3/Network Engineers should have a solid understanding of computer systems, networks, and hardware. Qualifications such as CompTIA A+, CCNA, or Microsoft Certified Systems Engineer (MCSE) can enhance employability. Experience with troubleshooting, customer support, and possibly a degree in IT is often required.

Skills required for a Desktop Support L1/L2/L3/Network Engineer include technical proficiency in hardware and network systems, strong problem-solving abilities, and good communication skills. Responsibilities involve resolving IT issues, managing network equipment, and ensuring system security and efficiency. Advanced roles demand expertise in network design and troubleshooting.

Also, Check Out These Job Descriptions!