Dealer Resident Engineer Job Description Template
The Dealer Resident Engineer will act as the primary point of contact between dealership networks and the manufacturing facilities. They will provide technical support, address and resolve issues, and ensure that dealership staff are trained and equipped to achieve high standards of customer service and vehicle performance.
Responsibilities
- Provide on-site technical support and training to dealership staff.
- Serve as the liaison between the dealership and manufacturing facilities to address technical issues.
- Monitor and improve dealership service operations and processes.
- Assist in the resolution of complex technical problems.
- Ensure compliance with manufacturer standards and procedures.
- Conduct regular audits and assessments to identify areas for improvement.
- Facilitate communication and feedback between dealerships and corporate technical teams.
Qualifications
- Bachelor’s degree in Engineering or a related field.
- Minimum of 3-5 years of experience in the automotive industry.
- Strong technical knowledge of automotive systems and components.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate effectively with both technical and non-technical personnel.
- Willingness to travel to various dealership locations as needed.
Skills
- Technical support
- Automotive diagnostics
- Customer service
- Problem-solving
- Training and development
- Communication
- Project management
Frequently Asked Questions
A Dealer Resident Engineer acts as a liaison between the dealership and the manufacturer. They ensure that technical issues are quickly identified and resolved, oversee the implementation of manufacturer guidelines, and enhance the dealership's technical service capabilities. They work closely with both service teams and engineering departments to optimize vehicle performance and customer satisfaction.
To become a Dealer Resident Engineer, candidates typically need a degree in mechanical or automotive engineering. Experience in dealership environments or automotive manufacturing can be advantageous. Strong problem-solving skills, proficiency with automotive diagnostic tools, and excellent communication abilities are essential. Continuing education and training in the latest vehicle technologies are also beneficial.
The average salary for a Dealer Resident Engineer varies based on experience, location, and specific industry needs. Generally, compensation may include a combination of base salary, performance bonuses, and benefits. They may also receive perks such as vehicle allowances or flexible working arrangements. Researching salary trends in specific geographical regions can provide more precise figures.
Qualifications for a Dealer Resident Engineer position typically include a bachelor's degree in engineering, specifically mechanical or automotive technology. Additional certifications in automotive systems and experience in a technical support role can be beneficial. A deep understanding of vehicle mechanics, electronics, and software systems is expected, alongside strong analytical and communication skills.
A Dealer Resident Engineer should possess advanced technical skills in automotive systems, proficiency with diagnostic tools, and problem-solving abilities. Their responsibilities include diagnosing complex vehicle issues, ensuring compliance with manufacturer standards, and facilitating communication between service teams and engineering departments. They must also have excellent interpersonal skills to work effectively across various teams.